ABC Fitness

“I'm glad I did it when I did, because it's going to ramp in November and December, and I can't even imagine the holidays. I'm excited for it to start taking over a lot of time I'd otherwise be spending.”

“About 30% of my members are multilingual, over 10% only speak Spanish, and I don't speak Spanish very well. I had them call the AI agent directly. They talked to it in Spanish and got all their questions answered, and it was great. The multilingual capability has helped out a lot.”

“It's pretty good about knowing when to answer a question directly and when to send them to me. Now when I get a call, I know it's going to be something that wasn't easily answered. There's going to be an actual question that requires my time.”

“The knowledge base is really good at reflecting the details of how this gym operates. It's not generic information copied from a website. It knows how to troubleshoot if people are having access issues or want to talk about canceling their membership.”

“It can just say yes, here's what that means, here's how much it costs, I can send you a link. It sends them a link and, boom, it's done. It doesn't take any effort for me.”

“Onboarding was really straightforward. You took my website and created an initial knowledge base, so I could go in and test the thing without doing anything myself. Then I reviewed it, corrected it, and expanded it with other questions I know people ask when they call me. It took me a handful of hours to get it humming, which was a really low commitment.”

“Calls could interrupt anything I was doing, and I couldn't always answer them. I wanted customers to get immediate, useful help without me.”

“In tourist season, a lot of people search on Google, see the phone number, don't look at the website, pick up the phone and call, and ask if we offer day passes. Multiple times a day I was sending people to the website to do what they could already do on their own.”

“It's an ABC Fitness family brand. I use Glofox for my membership software, and it's designed for fitness businesses. It could pull existing information from my website. I tried it, and it worked really well.”

“It's just me. I handle the business, the customer service, and everything myself. I travel, I have a life, and I didn't like being the sole source of information on the phone.”

“A lot of things are built for big multi-location gyms, but there are those of us out there doing this on the side, and time is really important. For an independent operator, it gives you quick, responsive customer service without having to answer every routine call yourself. This has been a super valuable way to get some time back.”

“The clearest result is fewer interruptions to my life and faster service. Calls I might have missed or spent a long time answering personally are now answered immediately... It’s working really well. Customer service at the gym has improved because of it.”

“I was concerned customers might dislike talking to the AI agent, but that hasn’t been my experience at all.”

““If you’re getting a lot of calls, wasting precious manpower, and getting very little return from it, don’t hesitate. ABC AI Agents was a no-brainer for me, and it’s one of the best decisions we’ve made this year.””

““ABC AI Agents says exactly what I want it to say, all the time. It never gets offended. It’s happy-go-lucky with everyone equally.””

““Sometimes I only have time to just shoot off an email on my phone, and he’s never complained about it. He’s just helping me along as I need.””

““It was like they were trying to fit what we do into their platform, whereas I felt like ABC AI Agents could really customize it for us.””

““It’s hard to have a designated employee who’s on the phone kind of dealing with negative stuff. I think that led to a lot of turnover for us and time wasting.””

““ABC AI Agents is one of the best decisions we’ve made this year.””

“Before ABC AI Agents, we were missing calls simply because our team was busy on the floor. That is lost revenue. ABC AI Agents made sure every call, text, and inquiry got answered, even after hours.”