Get help fast.
The quickest answers are in the Help Center. For anything else, open a ticket in our Discord, send us a request, or email support@metaintro.com.
We're Here For You
For the quickest response, please use our dedicated ticketing system in the Metaintro Discord where our Careers team is ready to assist.
If you prefer email, feel free to reach out to us at support @ metaintro.com.
Before you write
Three things that get you an answer faster.
Use your account email
Write from, or include, the email or phone number on your Metaintro account so we can find it right away.
Say what you expected
Tell us what you were trying to do, what you expected, and what happened instead.
Add the details
Mention the page, the job, or the message involved. In Discord you can attach screenshots to your ticket.
Staff, admins, and program leads.
For organizations
If your organization uses Metaintro, the Help Center has step-by-step guides for staff and admins, and your account team is a message away.
Common questions
Quick answers.
How fast will I hear back?
Discord tickets usually get the quickest reply. Requests and emails to support@metaintro.com are answered as soon as possible, typically within 24 hours.
My matches aren't right. What should I do?
Tell your agent what to change, like your pay floor, commute, or roles to skip. It remembers what you say and applies it to every match from then on.
How do I stop text messages?
Reply STOP to any message from Metaintro to opt out of texts. You can opt back in at any time.
I found a job posting that looks suspicious.
Please flag it so we can review it. The Help Center explains how to flag a posting, and you can also send us a request with the link.
How do I report a security or AI concern?
Send a request with as much detail as you can, or email support@metaintro.com. Security and AI concerns are prioritized and routed to the right team.
For job seekers
The work you want, without the hunt.
Metaintro reads every new posting each day and texts you the few that fit your skills, pay and commute.
- MatchCompare live roles against your current evidence.
- PositionTurn proof projects into role-specific applications.
- ImproveUse market feedback to keep the skill plan current.