Accurx

“There are definitely some patients who say: ‘I can’t afford the train fare to hospital.’ Having the video consultation option means I can still see those patients.”

“This work has allowed us to focus more on training. It’s freeing up time for colleagues to see new patients and spend more time with them. It has also avoided patients having to experience the anxiety of waiting. It’s great to have a simple system customised to what we need, that’s extremely responsive. It’s been invaluable.”

“Learning the new system was as easy as learning how to use WhatsApp. I absolutely love it. It is a lot more organised. Now all the patients have their own notes. You can see the dates and it is tidy.”

“We simply chose a date to go live, sat down with all the team and stepped through one or two tests. Because it [Accurx] is such an easy system, it didn’t really require more than that. We were surprised actually at how easy it was to use.”

“This project is a great example of what can be achieved when GPs and community pharmacies work together. By supporting a consistent, secure communication channel, we’ve helped streamline how out-of-stock medication issues are managed —saving time, reducing stress, and ultimately improving patient care.”

“We have seen a significant reduction in non-attendance, as well as better quality feedback than ever before. And, it’s all packaged within Accurx’s user-friendly modern suite, making it a good experience for users, too.”

“Accurx enables us to send bespoke confirmations, reminders, resources, and on-the-spot or bulk communications to patients effortlessly. This approach keeps patients better informed and empowers them in their interactions with the service.”

“Using Accurx has brought us into the 21st century for sure. We need to be efficient with our time and communicate with patients in a way that works for them. Using the messaging facility of Accurx has been a game changer for us. We are excited to start using some of the other features of the software including video consulting, batch messaging and patient questionnaires. All of these functions will be really useful to support us as we implement new services such as Pharmacy First.”

“Unlike emails or faxes, Accurx is purpose-built for NHS workflows and real-time record integration. It reduces delays, admin burden, and phone reliance—delivering a faster, safer experience for staff and patients alike.”

“Communication with Lodge Pharmacy has been brilliant. Accurx has saved us time, reduced phone traffic, and improved our records. We’re working more efficiently than ever.”

““I love that I can send this off, and get on with other tasks. When I come back I have a response and can update the patient. If I am on the phone, I find it hard to do other things”.”

“Patient Triage has given me a much better overview of what patient requests are coming in. As the practice’s only GP, this doesn’t just help to prioritise where my resource goes but helps to get the most out of appointment time with patients.”

“I'm a big fan of accurx. I find it really useful for texting patients information, whether about their medication, negative results, reminders or how to book an appointment. It's helpful when doing routine prescribing and you can ask a patient to reply with a photo if need be. It definitely makes life easier.”

“I use Accurx frequently to message patients, and find it a quick, effective and reliable method of communication. Patients also seem to find it easy to use and appear satisfied with the ways we've implemented it into our service provision.”

“It saves time to message patients with results or arrange appointments without needing to phone, and saves patients from calling back in.”

“Accurx is very useful for creating our own templates with specific links to websites we use frequently e.g. Asthma UK, Oxford Vaccine Group and cervical screening websites.”

“Accurx has been priceless in improving communication between patients and our staff. This expedites the patient journey through primary care by them getting the care they need quicker. If you want to improve your metrics and patient experience and reduce pressures on your staff then do this.”

“In general practice, it’s more common to interact over text, and I asked myself why we don’t have a system like this in community pharmacy. Using Accurx puts us on a level playing field so we have the digital tools to communicate quickly and effectively with patients, just as more and more GPs do today. Patients sometimes aren’t aware how effectively we can treat them within pharmacy – often without the delays they’ll experience elsewhere in the health system. Accurx helps us demonstrate that value and gives us the ability to go over and above.”

“I do 95% of the work through Accurx and then 5% on the phone to quickly confirm the information and ask any final questions. It has brought us into the 21st century.”

“I was quite sceptical about the whole system and went out as the partner representative to go and observe local practices that were using an Accurx total triage model. Now, if someone came and said they were taking our triage system away, I’d be absolutely distraught.”

“Triage days are now my favourite days. The work is more structured. You know who you’re seeing and why.”

“It’s undoubtedly a fairer system. If you couldn’t queue up at 8am before, you were at a disadvantage.”

“We’ve broken down the wall between reception and clinicians. We feel like one team.”

“It’s the immediacy of it. It’s the fact that you can respond directly to the text. That’s why it makes such a difference to people. [...] It’s improved patient engagement. That’s the big thing for me.”

“Accurx has contributed to my productivity - I can get much more done.”