AfterShip

““AfterShip has allowed Gymshark to grow our carrier network and enabled Gymshark’s customer service team to have full visibility on all customer orders in one easy-to-use platform.””

““The AfterShip Tracking team worked really closely with us to make sure that when we made the switch that there will be essentially no change from a customer's perspective and how they're being notified throughout the process. They really supported us and made sure the lines of communication continued even after the integration. That was a huge cost savings for us.””

““We chose AfterShip Tracking because it was really important for us to honor our relationship with customers post-purchase and to create a seamless experience from end to end.””

““We’ve had a lot of customers reaching out to us saying, ‘Wow, what a great service!’ rather than coming to us when that's a problem.””

““AfterShip has enabled us to have visibility into our data to measure performance and make decisions.””

““The customer service impact is immeasurable.””

“The partnership we have with AfterShip is so great. They always have a great response time to feedback and feature requests. If it’s not already in the pipeline, we're confident that you'll bring it to your leadership team to consider,”

“Using AfterShip opened our eyes to the issues we were dealing with. The more we dig into the data and analytics, we were able to highlight additional pain points.”

““The customer returns process is more simplified and streamlined," concluded Callas. "But this exchange feature was one of the final stones for the customer to fully do it themselves and make this as automated of a system as we possibly can.””

““This exchange feature took every problem away. It’s also saved a lot of revenue—$125k in the last 90 days.””

““AfterShip Returns has ticked off all the boxes on what would make the returns process easier for our customers and for us.””

““We used to be worried about automation. Now, we have a portal — it reduces emails and phone calls to our customer service team.””

““We focus on building relationships with our customers because Lume is a personal product. With AfterShip Returns, what used to take our team upwards of 8 hours a week to do, now only takes us 1 hour. I have a lot more time to listen to customers and make sure they're happy with their purchase.””

“AfterShip finally makes warranties simple.”

“It’s like that Amazon experience where you get notified when your package is arriving at your porch—that’s AfterShip. Even though we use you for Returns, that’s the easiest way to explain it to someone new.”

“I’d describe it as no-hassle warranties and returns. Honestly, warranties have
been the bane of my existence for the last six years, and AfterShip finally makes them simple.”

“For us, AfterShip is a one-stop shop for delivery options and post-purchase support. We mainly use it for warranties and returns, where it helps with claims, processing, and customer service.”

“We're big fans of the product and are now looking into other AfterShip products.”

“We found that AfterShip's on-store exchanges reduced confusion and simplified shoppers' ability to search for items.”

“Returned items can be quickly restocked in the store inventory, and shoppers can pick out items right there. Shoppers don't have to wait for their return to be delivered, and inventory management has been much easier.”

“AfterShip Returns has supported us in addressing fraud with automated blocklists, flagging suspicious orders and not auto-generating return labels.”

“Shipping is one of our biggest costs with returns. AfterShip Returns' ability to properly charge return fees has greatly improved our bottom line.”

“With AfterShip Returns, the bottleneck of manual returns processing is gone, and exchanges are ready to be shipped as soon as a return has been received. This level of automation is incredible and appreciated by our team and customers.”

“The automation rules on AfterShip Returns are amazing,”

“We work with hundreds of carriers globally and know that shipping tracking has a high level of entropy. We appreciate that AfterShip has a superior monitoring system that proactively identifies and quickly resolves our tracking issues about three times faster without our involvement.”