Alianza

““I find that it is much easier to implement services. It’s been very, very successful.””

““ The really cool thing about having VoIP with Alianza is that they are the ones working on the solution development, ” said Craig M. Brady, Voice Services Manager of Service Electric Cable TV & Communications. “Rather than Alianza nickel and diming its customers, they see that every new feature will benefit the broader customer base and allows service providers to serve more people. And that’s a really significant difference between the old traditional TDM industry and the VoIP industry.””

“I can go out and comfortably recommend Alianza's solution, that speaks volumes because I don't like selling stuff that I don't like using myself.””

““We are not huge innovators , but the fact that we can offer services such as Business Text Messaging , that small businesses have never heard about , is huge. Small innovations like this help our customers grow , and that is really important for us.””

““We have a link on our website that takes people right into the portal where they can make many feature changes on their own.””

““One of the issues we had with our previous voice provider was that they had a different login for every service and program that they had. Alianza did a really good job at getting it all underneath one platform and one interface , and it’s been great.””

““I really like Alianza’s user guides. Our CSM recently introduced us to those. We went through and white-labeled the guides, and now all our hosted customers have one.””

““ Alianza’s web interface actually works and doe sn’ t take five minutes to load. When on a call with customers , we don’t have to wait to give them answers. This creates a pleasant customer experience .””

““ The level of transparency that [ Alianza ] has compared to other providers is absolutely amazing. W e know what [ Alianza ] is doing to resolve an issue , and we can tell our customers. It just shows accountability, improvement, and innovation .””

““The fact that we can get new numbers immediately is amazing because [our previous provider] had a four-day turnaround time. Now if somebody wants a new number, we can literally do it that day .””

““With our previous provider, certain star codes and functions never worked. With Alianza , it just worked; we didn’t have any other provisioning or configuration. Alianza was [Calix] certified, and everything worked out of the box. ””

““ If we ever run into an issue that we can’t solve, we just loop our Customer Success Manager, and he takes care of it for us. The difference between Alianza and our previous provider is like night and day,””

“I was giving my 90-day notice to our previous voice provider, and they kept trying to come back with lower pricing. While pricing is important, it wasn't the sole deciding factor. We would gladly pay more to implement the right solution than simply go with the lowest cost option. After using both platforms, it became clear that we didn't know what we were missing out on.””

“Our existing voice software was convoluted and required many mouse clicks to get anything done. When we saw Alianza’s platform, we saw how simple the process was to do anything and we knew your solution was better, you have simplified the steps that needed to be taken to actually get the work done in the platform.””

““ We can literally hand them a phone and have them plug it in, and it just connects back to the internet and self-provisions. It reduces the number of truck rolls and provisioning issues we had, which allows us to expand outside of the city,””

“Since we implemented the Alianza solution, customer retention has gone up due to the level of service. We're able to go out and solicit to these customers and get more phone business than we've ever been able to before. It's definitely been a winning solution.””

“Through Alianza’s platform, we are strengthening our portfolio of next-gen cloud services to enable the speed, scale, and agility the market demands.”

“Alianza has afforded us many opportunities with their IP phone integration and Auto-Attendant.”

“We operationally benefit from centralized management of the customer base through the [Alianza] portal . . . it really enables the customer — but also us — to manage the product and users very efficiently.”

“Alianza is uniquely positioned to help Lumen’s customers successfully navigate from legacy voice services to the cloud. In doing so, they are also helping us achieve our strategic revenue growth goals and differentiating us from over-the-top competitors.”

“Alianza is not overly pushy and has been a great partner for us. You do a great job of saying, 'We can help you with that whenever you're ready.' It's not very often that we find good partners who actually care and their values align with ours.”

“Once we got over the initial learning curve, [Alianza’s platform] saved us a good amount of time. It has allowed us to operate more efficiently as a company.”

“The most impressive is how intuitive that system is. Half of the features we can train the customer to manage themselves, and [for other things], we just hired a new person, and within a day, she’s got it.”

“In so many distinct aspects, we’ve really wished that all our other vendors were like Alianza. Your knowledge database is fantastic, and part of the reason why we feel so comfortable is that everything we need is usually right there and we can easily find it.”

“Having a list of devices that work was part of the easy button for us. There’s a million VoIP phones out there, and it was fantastic to just be like, ‘Okay, you guys work with this and this, let’s go to Amazon to see which one we want.’ I don’t have to test it.”