Alt Legal

“The team is awesome. Everyone I’ve interacted with has been helpful and supportive. Whenever I have a question, they respond immediately. The support is accessible, the staff is personable, and the solutions are effective. It’s refreshing to work with them when you know the actual human on the other side. Moreover, they sincerely appreciate feedback, as evidenced by their continued updating and adding of well-thought-out features. They took note of our expanded use of the Madrid Protocol and updated their entire system to optimize IR designations.”

“We’ve cut out at least 15 middlemen. Instead of trying and failing to find information in reports, then contacting our attorney, who assigns a task to a paralegal, who uses archaic software to find the information and report it back to the attorney who reports it back to us, all with a substantial delay and cost, I can easily find the information I’m looking for myself. Every day-to-day task has now been brought in-house , including filing emails and documents directly into the relevant matter .”

“Today, we run tailored renewal reports which we export directly to local counsel and update the docket with a simple click, the rest is automatic. Small time savings add up. Five seconds here or there contribute to a huge bill when we’re renewing 300 marks a quarter.”

“Before I came in and brought the portfolio in house with Alt Legal, the company paid outside counsel for every filing, renewal, address update, assignment, etc. Every question or task, no matter how small, came with a bill. We drastically reduced our spend on outside counsel after bringing our portfolio in-house with Alt Legal . In number-speak, I have been able to reduce the department budget by almost 50% in six years!”

“Almost immediately, it felt like I could  finally access all the information I needed while being informed of information we didn’t have, thanks to Alt Legal’s API. I could export pre-tailored reports and not have to spend hours formatting an Excel chart. I could bulk tag portfolios associated with a specific acquisition, a particular division, or industry-specific detail for quick reference . It was a breath of fresh, productive, efficient, cost effective, type-A-approved air.”

“With software I used previously, I had to create inefficient work-arounds in order to properly track renewal deadlines. I decided I shouldn’t need to do that, so I went looking for more modern, commercially-practical software.”

“Everything was double the work it needed to be. I had to enter all data manually and I couldn’t effectively search matters. There were no tags, so I had to look at each matter individually to find what I was looking for. I would often have to contact our outside counsel to get and confirm information, which was expensive and time-consuming.”

“This concerned me because I know that migration and getting started in a new system takes a lot of time. There are a lot of unknown factors. The transition process involves a lot of things related to getting used to a new system, and I don’t think you should charge a customer for these things.”

“Alt Legal’s Customer Support team is incredibly friendly, responsive, kind, and positive. It’s nice speaking with them!”

“Alt Legal’s customer support is very quick to solve problems or provide a timeline to solve the problem. Alt Legal will never tell you, ‘No, we don’t do that.’ They will always provide an explanation if something isn’t possible and a recognition that it is an issue and something that they’re considering putting into the roadmap. I really appreciate that Alt Legal takes a human approach to problem solving.”

“It’s great that we can handle smaller inquiries through the chat function and bigger things in email. I can’t express enough how grateful I am for Alt Legal’s customer support. They’re always really friendly, super helpful, and responsive.”

“It’s very important to have unlimited customer support. When you’re migrating to a new docketing system, you don’t know how long it will take and what the integration will be like.”

“With Alt Legal, there’s no need to reassign who has access or to choose who has access. In another system where seats are limited, I might decide it’s not worth me having access to the docket, but then I’m having to ask loads of questions to the team instead of being able to look the answers up myself.”

“Alt Legal’s unlimited user access was a big selling point for me. Unlimited seats and client access is something I value, and it’s nice to offer. I like not having to worry about providing organizational access.”

“One of the developments I’ve appreciated is the customization of daily email so that we can prominently identify our deadlines. We implemented a color-coding system which has made it much easier to skim and identify key deadlines over the next month or so.”

“The other system I was evaluating didn’t have daily update emails with links so I could check and see what changed overnight. This is a feature I really value in Alt Legal. It helps us to automatically become aware of changes to records, which we really like because it’s a huge hassle and a lot of responsibility to track changes to every detail.”

“I love the daily emails. I missed that with my prior docketing system: there was no automatic way to receive these updates. You had to login to the site, whereas the Alt Legal emails make it so much easier. I don’t want to have to login to a website every day, but I do want transparency over what’s happening and what the deadlines are.”

“I really appreciate having the filters on the left side and ordered in a way that makes a lot of sense for trademark practitioners. It makes it easy to quickly find the data that you’re looking for. The other system I was evaluating did not have this set up in the same way, and it was not as easy to use.”

“I really like the way Alt Legal organizes matters. It’s very easy to click through to things.”

“When an interface is bad it is not a pleasant experience for anyone. It’s simply not something I’m willing to inflict on my team! It’s important for me that my team enjoy working with their IP docketing software. If they don’t enjoy it, there is an increased likelihood that they will make a mistake. Put another way, if docketing is an unpleasant task, it’s likely to be avoided and not done properly.”

“I like the way that things are stacked and that we can use table format if needed. There’s a lot of customization for what goes into the table.”

“For me, a good user interface is really important. Alt Legal’s interface was a massive selling point for me. I find it clear and easy to navigate, and there are lots of ways to customize the appearance.”

“Alt Legal’s automation is so powerful that sometimes we’ll find something has happened on the file through Alt Legal before it’s even reported to us!”

“Alt Legal is way ahead of the other docketing platform I was evaluating because of Alt Legal’s connection to USPTO data. Being able to get all of the office actions automatically added to the relevant matters and having all of the US key documents automatically available in the system is really valuable.”

“The process of adding an international mark in the competitor’s system may only take an extra 10-15 seconds. But those seconds add up, and each time it creates a less pleasant vibe. There’s also a much higher likelihood of the relevant team member clicking incorrectly and things not connecting properly.”