Applause GmbH

“Applause has unified how we see performance across locations. The visibility into NPS and reviews has made it easier for our owners to coach teams, celebrate wins, and deliver the consistent customer experience our brand is known for.”

“With Applause, we doubled our Google reviews, saw a steady rise in NPS, and made real operational changes based on customer feedback. The product is strong, the integration was seamless, and the team made it incredibly easy to launch and expand. Applause truly de-risked the entire investment for us.”

“Applause drives organic growth, boosts Google Business Profile visibility, and generates high-quality leads. I haven’t seen anything else deliver this kind of velocity.”

“The biggest win wasn't just more reviews or more memberships, it was creating a repeatable system for performance. With clear visibility, ongoing recognition, and friendly competition, our team stays focused on the behaviors that grow the business every day.”

“It’s a great tool, it helps your employees be happier, and it helps your customers be happier. It’s been a great addition to our business and ultimately impacts the bottom line. I can’t imagine not having it.”

“We're not waiting until the end of the month anymore. Supervisors are more proactive, technicians are more accountable, and the coaching and monitoring has improved across the board.”

“Applause is a win-win-win. We can now deliver better service for our customers, retain and sell more customers, and help our employees make more money.””

“Referrals have gone up this year, and a big part of that is making it easier for customers to participate. With Applause, we can put the referral program in more places without creating more work for our team.”

“Applause has been a game changer. The automation alone has saved us hours, and the integration with PoolBrain finally gives us reliable, real-time data. Reviews run themselves, NPS is clear, and scorecards make technician performance easy to understand and reward.”

“There wasn’t one negative thing I could point to about Applause. I just wanted to try other solutions, and the results were clear. Applause delivered on everything that was lacking with the other solutions and more.”

“One of the great things about Applause is that you can pick three KPIs that you want on the homepage of the app, and driving score is there every day for our technicians. We've seen a 10-point increase in driving score in the last year.”

“The system is definitely saving us time. Bonuses are automatic, and tracking reviews is no longer a headache.”

“Anyone not using Applause is going to fall behind fast. It makes scaling easier, employees happier, and customers more loyal.””

“Applause gives us the tools to celebrate what’s working, fix what’s not, and retain more customers before problems lead to cancellations. It’s created a real cultural shift toward customer experience across all our brands.”

“We wanted something trackable and visible to the entire team. Competition is a good thing when done correctly, and Applause has proven to be well worth the investment.””

“Applause has saved us time, motivated our technicians, and helped increase our reviews. The automation is so simple, and having all of our performance data in one place has made managing the team much easier.”

“"We had more reviews combined, in one month, than the past ten years."”

“"This is the one investment that I feel has really been a game changer."”

“"As we started a new Google My Business page, we got over 100 reviews in two months."”

“"We've seen a major increase in our responses and feedback from customers, and it's all because of Applause."”

“"We've gone from 3,000 to 13,000 reviews in 18 months."”