ARCOS

““Automation gets everyone equally participating in callouts and improves our restoration times, which means happy customers and reductions in CAIDI and SAIDI,””

““We run a very lean organization and had a pop-up storm requiring an all-hands call for help; using ARCOS, more than 80 percent of our workforce responded within two minutes. With our manual method, that all-hands call would’ve taken up to an hour to complete; ARCOS helped us restore power 30 to 45 minutes sooner, which has a positive impact on CAIDI, SAIDI, customer satisfaction and revenue.””

““When we’re managing an event that affects our customers or operations, our leadership now says, ‘We haven’t seen any more ARCOS messages, so everything is good, right?’””

““Our crews and supervisors know in real-time who is accepting call outs along with the level of experience and background of the person, all from their mobile phones,””

““Automated call out has completely changed the way we do things, for the better. The number of grievances has dropped fifty percent due to a consistent approach, and there hasn’t been a single case where the callout technology has failed us.””

““Now, as their position on the callout list changes, they get an alert that it’s moved, for example, from number 13 to number 10, which helps them manage their plans outside of work,””

““With our type and size of service territory, we needed a callout solution that was more than an Excel spreadsheet. We knew our supervisors could be using their time much more productively and automating call out was the key.””

“The biggest benefit is efficiency. It can be difficult to recognize how cumbersome your process is until you move to a better system. Now that we’ve experienced the value [of ARCOS], we could never go back to our previous process.”

“The other huge benefit is during storms. Before we automated the management of crews, it would take us up to 4 hours to even be able to say, ‘This is how many crews we have, and here’s where they are.’ Now we’ve reduced an 11-step process to an easy, four-step process that shows us who we have on site, right away.”

“Our magnetic boards listed our crew leaders’ name and our [supervisors] would manually match people with one another based on their schedule. Crew Manager eliminates that manual process; so that, everyone sees how a crew is being built.”

“Now we’ve reduced an 11-step process to an easy, four-step process that shows us who we have on site, right away.”