Atlassian builds software that helps teams organize, discuss, and complete shared work. Products include Jira, Confluence, Trello, and Bitbucket, used by over 300,000 companies worldwide.
“Using cloud removes all the overheads of infrastructure management, updates, reboots, feature updates and so on, which you usually need specific skillsets to manage. Instead, the team can focus directly on core services and bringing value to the company,”
“The main benefit of using Jira Service Management and Confluence is that everything is tracked through tickets, and you can apply a process to specific requests. On top of that, you can actually use Confluence to link your documentation to each request.”
“Atlassian tools have transformed our internal processes, significantly improving efficiency and customer satisfaction.”
“We have grown so much in recent years that we had over 10,000 users on-premise. We have, therefore, made a clean sweep to the cloud.”
“Plus, we don’t have to worry about maintenance or taking servers down for the whole weekend multiple times a year to do updates.”
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“The native forms in Jira Service Management Cloud look so much better. There are a lot more customization options, and we can control the logic to make them dynamic,”
“Even if we can’t resolve the issue, we need to keep our customers in the loop. Jira Service Management reinforces accountability and communication with our customers.”
“Our Support Services Team now does daily incident reviews and knows that tickets need to either be addressed, escalated, or closed and a new ticket created,”
“We’re constantly trying to improve our processes, and that’s easy to do with Jira Service Management,”
“From a support standpoint, having Jira Service Management means we can make consistent updates to improve our processes, such as implementing a major incident process, adding new details to customer forms to collect better information upfront, and quickly creating forms for upcoming projects, which also allows us to better track metrics,”
“By transitioning to managing requests in Jira Service Management instead of email, we’re easily saving 10,000 emails every year. Plus, we can manage budgets in real time and do better forecasting.”
“For anything that’s being tracked via email, move it to Jira Service Management!”
“All the pain and frustration of administration goes away on the cloud.”
“What I think others don't understand is with Atlassian Cloud tools, you get state-of-the-art technology, easy updates, and centralized governance, with the same security measures – or better,”
“It has improved structure, alignment, and knowledge sharing between Product and Engineering.”
“Jira Cloud has transformed collaboration for the Engineering Team and helps us organize and plan the work more effectively,”
“We like to focus our people on what they’re good at. They want to develop things and innovate. They don’t want to make updates, restart servers, and be frustrated when something isn’t working. All of the pain and frustration of administration goes away on the cloud.”
“What I think others don't understand is with Atlassian Cloud apps, you get state-of-the-art technology, easy updates, and centralized governance, with the same security measures – or better.”
AI launches and partners
What Atlassian has launched and who it works with on AI.
LaunchRovo AI experiences and agentsAI experiences and agents powered by Rovo are included in Service Collection Standard and above.
LaunchAI-powered workflowsAtlassian enables teams across the enterprise to create AI-powered workflows that deliver contextual, 24/7 support to employees and customers.
LaunchAssets and Teamwork GraphAssets and the Teamwork Graph connect asset data with people, work, services, and knowledge, grounding Atlassian AI experiences in connected data.
LaunchAI suggestions panelThe AI suggestions panel uses incident records, past similar incidents, and the Teamwork Graph to surface incident context and recommendations.
Yes. As of November 5, 2026, Atlassian has 351 open roles on Metaintro. 574 were posted in the last 30 days. The most are in Sales (98), Developer (92), and Artificial Intelligence/Machine Learning (36).
Has Atlassian had layoffs?
The Metaintro Layoffs Tracker lists 2 announcements for Atlassian. The latest was announced on March 11, 2026. Sources report 1,750 jobs affected in total.
Where is Atlassian hiring?
Atlassian is hiring in San Francisco, Seattle, London, Bengaluru, New York, and Mountain View, with the most open roles in San Francisco.
Who are Atlassian's customers?
Atlassian names 4 customers, including Hy-vee, Celonis, Glovo, and adesso.
What skills does Atlassian look for?
Its open roles most often ask for Python, Java, Salesforce, Distributed systems, and AWS.
