Atomicwork

““The ROI on deploying Atom across our teams has been incredible. Unlike Jira, Atom allowed us to maintain our IT service team without adding a single headcount in six months. It handles simple queries that used to interrupt our Finance team, and it provides our CEO with real-time updates on shipments and orders - questions that would normally require a phone call or an email or a meeting, disrupting someone’s day,””

““That’s why our focus shifted from just deflection to automation. It's not only about answering FAQs anymore. It's about giving back time and focus to our teams by eliminating the repetitive manual work, the smaller work,””

““We wanted to upgrade our ITSM solution with a conversational AI system — something that could handle basic and repetitive inquiries using our knowledge base, without needing a teammate to step in,” he explained.”

““The analytics help us see exactly which parts of a conversation are helpful or unhelpful,””

“"Our ultimate goal is simple – remove all friction so employees can just get work done. With Atomicwork, we’re closer than ever."”

““Finance could focus on critical tasks, and employees got immediate answers. That’s the power of great change management paired with intelligent automation.””

““Atomicwork let us do things we never considered possible before.””

““It saves us time and helps us improve content where it matters most.””

“"Users love that Zoe acts as a one-stop shop, they can see all their requests in one place, right inside Slack, without switching tools."”

“"The Atomicwork team was with us every step of the way. We defined sprints, burned them down, and delivered on time. They were willing to stretch with us, to build, co-develop, and respond quickly to feedback,"”

“"We needed a partner who would truly work with us. Atomicwork’s strategic vision and roadmap were already 90% aligned with what we were trying to build,"”

“We were able to deploy Atomicwork and replace a number of incumbent solutions within 6 weeks. Moving across to the Atomicwork solution also reduced our TCO by consolidating 3 different solutions into one platform.”

“The impact we've seen through the Atomicwork platform has been far beyond what we expected,”

“We've achieved 75% faster resolution times,”

“There was a strong willingness from Atomicwork to be nimble, to listen to us as a customer,”

“What struck us about Atomicwork was the company and the product was being built from the ground up with an AI-first lens.”

“We were able to deploy Atomicwork and replace a number of incumbent solutions within 6 weeks. We have already seen significant improvements across ticket deflection, self service and most importantly employee experience. Moving across to the Atomicwork solution also reduced our TCO by consolidating 3 different solutions into one platform.”

“We looked at many solutions, but none came close to replacing ServiceNow—until we found Atomicwork. Its agentic AI and modern approach for IT teams stood out immediately. Unlike legacy systems that require complex skill sets and weeks to implement even small changes, Atomicwork enables us to move at the speed of business.”

“Atomicwork has significantly enhanced our capabilities, particularly in automating the transition of tasks from Level 1 to Level 2 support. Previously, this required simple approvals from senior staff members. Now, both approval and execution of these tasks can be completed in less than a minute with just a few clicks.”

“From IT to Finance to HR, Atomicwork is enabling instant self-help, reducing support workloads, and streamlining ticket resolutions. This is just the beginning—exciting opportunities lie ahead to further enhance productivity and innovation, creating a smarter, more efficient digital workplace experience”

“With Atomicwork, everyone—whether in HR, IT, or Finance—was finally speaking the same language, using the same workflows, processes, and tools.”

“The ROI on deploying Atomicwork has been incredible. Unlike Jira Service Management, it allowed us to maintain our IT service team without adding a single headcount in six months. It handles simple queries that used to interrupt our Finance team, and it provides our CEO with real-time shipping updates.”

“With Atomicwork, we are transforming the digital workplace experience at Zuora. Our employees now enjoy instant support, seamless information access, and automated service workflows—all via Slack. This partnership is driving faster resolutions, enhanced productivity, and a smarter, more connected workplace”

“Atomicwork's platform elevated our service management, driving both operational efficiency and a superior employee experience.”

“We were able to deploy Atomicwork and replace a number of incumbent solutions within 6 weeks. We have already seen significant improvements across ticket deflection, self service and employee experience.”