Billtrust

“We’ve only had one customer request a surcharging exception. Everyone else either moved to ACH or agreed to pay the fee. It’s been a massive win in protecting our profit margins,”

“When I look at what I can do with the Billtrust platform, it’s unreal. We have so much information at our fingertips. I can’t do this with any of our other tools.”

“Before Billtrust, cash flow management was like putting together a puzzle where some of the pieces have gone missing.”

“Not everything is in our control, but we can now identify when customers are starting to slip and take action early to minimize that impact. We clearly see that some clients don’t pay unless you call and ask. We’re seeing the indicators and catching the risk.”

“You hear all the time how worried companies are about surcharging – that they’re going to lose customers. But then you do it yourself, and you realize you don’t lose customers. In fact, you save a lot of money.”

“We can see how upfront investment is driving long-term efficiency. There are always new ways to increase the match rate, and the team is actively encouraged to bring new ideas forward. As the system improves, the return becomes more obvious. It’s continuously getting better, and that’s how we saved $82,000 in operational costs.”

“Almost immediately following our Billtrust implementation, we saw excellent customer acceptance to pay through our portal. It’s provided a great experience for our customers as well as employees. What was taking our team hours a day to reconcile payments now just takes minutes.”

“With Billtrust solutions, our customer service department can actually focus on our customers instead of data entry.”

“The Billtrust Implementation Team genuinely cared about us achieving our ultimate goals, and they did anything and everything needed in order to ensure success. If we decide to utilize any additional Billtrust functions in the future, I would love the opportunity to work with this team again.”

“I set a high KPI for my team to focus on converting customers to digital invoicing. With Billtrust, we surpassed our goal by over 9,000!”

““Like a rollercoaster, but one you want to throw your hands up for. Every improvement we make helps us serve our customers better. That’s what keeps it exciting.””

““Everyone is helpful, responsive, and collaborative, even if I’m asking about something we’re not using yet. Our challenges are their challenges. They’re always ready to come to the table with a solution, even if it’s not theirs.””

““We’ve worked with a lot of vendors, and Billtrust’s customer service stands out as one of the best,””

““We can actually see trends in customer behavior, like whether they’re shifting from ACH to virtual cards and why. That kind of foresight helps us prepare for volume fluctuations and stay ahead of what’s coming.””

““Billtrust met all our internal compliance requirements and then some. It’s great to have a partner who cares just as much about your customers and their information as you do.””

““Knowing that our customer credit card data is protected is a huge deal for us,””

““It creates this positive feedback loop. They’re happy, we’re happy, and our finance team isn’t constantly playing catch-up.””

““When payments clear faster and more securely, our customers are more motivated to use virtual credit cards,””

““What used to take 20+ hours now takes just 10 minutes a day. It’s freed our team to focus on the areas that really need a human touch.””

““They don’t just support the product; they help us think strategically. If we’re seeing a trend in customer behavior, they work with us to adjust and stay agile.””

““We looked at other organizations, but they didn’t have the capabilities Billtrust did. The demo was like a breath of fresh air. It dawned on us – this is what we’ve been searching for, served on a silver platter.””

““We didn’t know what we were going to do, but we knew we didn’t want to add head count,””

“Now I’m confident that our customers are getting their invoices and statements on a consistent basis. Billtrust was a strong factor in our DSO improving, even during COVID-19.”

“With Billtrust, my team no longer has to focus on manual processes and can dedicate their time to relationship building as we continue to grow.”

““BPN has been a great investment for our organization and was one of the smoothest implementations I’ve ever had. Not only has it enhanced our customers’ experience, it has significantly automated our internal processes and empowered our staff to take on other valuable roles.””