Blackthorn

““We switched to Blackthorn because we moved to Salesforce. Before that, we used an all-in-one CRM/Events/Billing platform designed specifically for Chambers. Blackthorn allowed us to keep event data tied to our contacts because of its integration with Salesforce.””

““The data that Blackthorn has been able to provide us year after year allows for us and our members to have a simple, at-ease check-in and registration process.””

“You know, every now and then in healthcare IT you get to work on a project that really makes a difference, and so this is one that resonated with us…we were able to see the faces of people that you were making a difference for so it’s been amazing.”

“I’ve been getting pictures from local sites where people are just so excited to get the vaccine,”

“It was very, very smooth…a few clicks and we were off and running,”

“Blackthorn being one of Salesforce.org’s partners of the year really speaks volumes,”

“We typically tend to break vendors when we stand them up with our volume, which is quite a large system with a presence in 10 states and over 50 hospitals.”

“Support is dedicated, the product keeps evolving with our feedback, and we can move faster because everything lives together in Salesforce.”

“It gives you features you didn’t even know you needed—and removes the manual work you thought was unavoidable.”

“Blackthorn gives gift officers snapshots of who has registered and attended, who’s in their portfolio, and their giving capacity. Gift officers have more insight into which events they should personally attend to move their relationships forward.”

“The back-and-forth dialogue is one of the best parts—support is responsive, and we can self-educate quickly with documentation and videos.”

“Blackthorn was the Cadillac—others were years behind, especially on the front end.”

“Blackthorn was the Cadillac; others were years behind, especially on the front end...It gives you features you didn’t even know you needed and removes the manual work you thought was unavoidable.”

“No matter what happens, no matter what challenge you have along the way, Blackthorn’s team is going to partner with you on a deep level to ensure the product delivered is exactly what you need it to be,”

“Blackthorn now sits at the center of all of our billing. It removes the lift of having to manually create and send invoices and helps us tie paid invoices to all of our Salesforce data for a clean audit trail. We’ve automated the entire invoicing process through Blackthorn with Salesforce, and have seen a huge ROI since implementing Payments.”

““...Blackthorn responded promptly… by actually fixing the bug by a deadline and not just saying you’re going to put it on the roadmap someday.””

““Peers had said Blackthorn. If you’re going to do Salesforce, you want configurability—Blackthorn’s kind of it.””

“Peers had said Blackthorn. If you're going to do Salesforce, you want configurability—Blackthorn's is it.”

““Blackthorn really listens to customers. I think that’s been true from the beginning. And I think as the exposure of Blackthorn grows, that’s only gotten better over time. And that’s rare — most companies become less customer-friendly over time. Blackthorn has gone the reverse.””

““Blackthorn has already helped us improve the experiences our visitors have, and we’ve seen that in our post-event surveys and anecdotal feedback. We’re going to look closely at how those efficiencies allow us to do more per student per event — and to see how that contributes to prospective students and their families feeling welcome, and to demonstrate that through enrollment.””

““It is a dynamic, easily customizable platform that works seamlessly with Salesforce. And it activates data. There are no gaps in it — any gaps are just things we haven’t used yet.””

““Now we’ve got this information that we didn’t have before. We didn’t have the ability to kind of capture it and work with it in quite the same way.””

““It’s completely eliminated [bringing a laptop], which has been fantastic. It’s almost like a toolbox that you can use, and you can put together something from all these different pieces.””

““Our Subway has gone from taking a loss at Open House to actually making a profit, in part because we’re able to give them more accurate numbers of what to expect.””

““Because we can check in people so quickly, I know exactly how to deploy staff at an event. We were able to create a more welcoming atmosphere — the people didn’t have to hurry. Scan, you’re here, welcome to Santa Fe College.””