Campspot

“I would say that it increases bookings by about 55% or better.”

“There are very few software companies out there that will put in that much effort for their customers. Campspot is number-one for that.”

“I’ve used a lot of software, and this software is absolutely amazing. Campspot is the most reliable and efficient campground software on the market. It’s user-friendly. It’s top for support with built-in training features. All in one package—where can you get that?”

“There are a lot of reporting options in Campspot to get the data you really need. I’m always in the analytics tool and pulling data on who’s coming, who’s leaving, and how we can better utilize our system to create a better experience. “For me, the experience doesn’t just stop when they leave the campground. It’s a constant battle to figure out how frequently we’re going to reach out, how much we’re going to tie this into our marketing material, and so on. I’ve personally had nothing but really good experiences with Campspot’s reporting.”

“Campspot has improved the reservation system 10X. We had an ancient system before that was very tedious. Campspot is easy to train, too. I’ve had 5 new office employees since we implemented Campspot and it’s been easy to train. I tell them, if you can order something off of Amazon, you can book a reservation. The training videos that Campspot provides are also really helpful.”

“Campspot is much more intuitive and user-friendly than any other system we’ve used before. Training new staff is quick and easy, and we’ve seen dramatic growth in gross income by utilizing their dynamic pricing engine.”

“What keeps us with Campspot is that we see that you’re making some of the necessary changes.”

“The time savings of being able to capture the sale in Campspot and have that entered is tremendous.”

“When Campspot takes the initiative to promote parks, we jump all over it because we definitely get some reach out of that.”

“With pen and paper it’s just not feasible. We definitely couldn’t manage the campground without Campspot. We really highly value this relationship.”

“Campspot has really helped in allowing us to see all of our bookings on a calendar. The rules allow us to optimize the grid and we’re inching closer and closer to eliminating 1 and 2 night gaps between bookings in our high season which has a tremendous impact on our bottom line.”

“If you can order something off of Amazon, you can book a reservation on Campspot.”

“Campspot has improved the check in, check out, and booking reservation system tenfold. If you could have seen the paper and pencil version and the very ancient reservation system we had before—it was on a computer, but it was very tedious. This is hands down a great experience for us.”

“We find it’s a lot easier with Campspot as far as editing reservations whether it’s lengthening or shrinking a stay. For refunds, if it’s something that we handle through the office, then I can do the refunding easy peasy. That’s all been fantastic and a big, big relief to the city employees.”

“If you’re considering Campspot, go for it. You’re definitely going to see an uptick in your revenue. You’re going to see more happy guests. Your Google reviews are going to go up. It’s going to be way more efficient for your park.”

“The customer service really captured us too. If I have a problem, I email our customer service rep or give a call. Most of the problems that we’ve had are very minimal, and it’s resolved within an hour. It’s a great service that’s definitely raised our revenue and increased customer satisfaction.”

“The auto-generated emails send a confirmation so the guest can look at their dates, and another auto-generated email at the end asks them to leave a review. We don’t have to think about it. We don’t have to remember it. We went from a 4.5 to a 4.9 based on all of the reviews we got from Campspot guests. People aren’t going to just do it unless they have a link right there and we say, hey, can you leave one for us?”

“Also, the online terms and conditions save so much time. We get that done before the guest ever shows up on the property, so they don’t have to stand at a desk and fill out a bunch of paperwork.”

“Our revenue has definitely increased with Campspot’s Lock Site and Grid Optimization features. It’s year over year growth—we haven’t had any downturns.”

“Our check-in and checkout process is super easy. It’s definitely streamlined. Before, an average reservation was 6.5 minutes on the phone. Now, our staff can focus on the guests who are checking in, instead of sitting there going, ‘What dates do you need? What’s your credit card number?'”

“Before Campspot, every camper had an index card with all of their data. Now it’s in the cloud, so we can access it whenever we need it. We don’t have a big Rolodex that carries everything. Our staff doesn’t have to sit there and book every reservation. Seventy-five percent are online. It’s definitely more organized.”

“We actually interviewed other campgrounds that had used Campspot. Our last platform lacked customer service. We went to Campspot, and once the migration was done, we were golden. Our customer service representative assigned to us made it seamless.”

“Most of the campers in our park—because we were trying to make it more nightly—needed to be able to book online. So we had to find a partner that can help us 24/7. Campspot has definitely helped us.”

“Being family-run means we’re actually here. If we’re not here, it’s our hand-selected staff that’s here, and they run it like we would run it. Our customer service is what we’re known for. We have staff here that make you feel like you’re right at home. When guests check in, they get a parking pass and two free welcome beverages.”

“We do a lot of transients in the snowbird season. They’re coming to our park for two or three weeks. They get a taste of the snowbird season; it’s a maximum of three weeks, then they go look at other parks. Most of them come back for another three weeks.”