CitySwift

“Now when we’re looking at the effect of schemes, we can perform detailed analysis of the data ourselves. We can corroborate our analysis with the operators and look at it from their side. Most importantly, we're all looking at the same system and the same data.”

“The new bus journey time measures will be implemented by autumn 2024. From there we’ll use CitySwift to continuously monitor performance against 2019 so we can track our progress to the 10% goal.”

““The use of big data to understand our operating environment is something that CitySwift has been able to make happen almost effortlessly. It helps us to plan and develop in ways we never thought possible.””

““The use of big data to understand our operating environment as we return in a very different world is something that CitySwift has been able to make happen almost effortlessly. It helps us to plan and develop in ways we never thought possible. To say our team is excited is an understatement.””

““The drivers and the controllers have a much better working day because they have robust schedules and they're not under pressure. We've had feedback directly from drivers when we've gone to depots to say how good the new schedules are.””

““We can do more work, quicker. That's the biggest advantage I can see, and also the biggest advantage for TfL, because they can see the same thing. It makes it much easier to implement the changes.””

““There’s been a real shift in the mood across the business—less frustration, more confidence, and a stronger sense of pride in the service we’re delivering. That positive energy feeds through to our customers, who are now getting a more consistent and reliable experience.””

““We’ve seen a clear improvement in how our routes are performing. Some of the services that used to cause the most issues are now running on time, and we’re getting far fewer calls about timetable problems.””

““Using CitySwift’s Performance Optimisation platform, we've gained unprecedented insights into the Welsh bus network. This has enabled us to make informed decisions, make plans to improve service reliability, and effectively prepare for the upcoming franchising transition. CitySwift's expertise and innovative solutions have been invaluable in our mission to develop a responsive and sustainable bus network for the people of Wales.””

“CitySwift has given us the clarity and consistency we need to understand and report on performance across the region. It’s enabling us to have more informed conversations, both with our delivery partners and with the Mayor’s office.”

“National Express West Midlands' collaboration with CitySwift exemplifies how innovative technology and data-driven insights can transform public transport, enhancing service reliability and efficiency. This partnership not only supports our commitment to deliver first-class bus services for customers that rely on us, it also drives significant operational efficiencies, supporting growth and continuous improvement across our entire West Midlands bus network.”

““Many technology companies offer solutions for bus networks without understanding the real-world problems, and others provide logical but impractical solutions. CitySwift truly understands the challenges we face in the bus industry. The platform doesn't just provide answers; it helps us find better answers, quicker.””

“Schedulers are highly skilled professionals, and so it is vital for them to work with partners that share their expertise. CitySwift understands the challenges and can show how the platform enhances their workflow.”

“The volume of data and speed at which CitySwift analyses and generates different scenarios is invaluable. CitySwift is a reliable option for anyone considering a performance optimisation tool.”

““You’ve got people that have been in the industry and understand the sort of problems we’re trying to solve. CitySwift have been great partners to Go-Ahead.””

““Our teams have found using the platform incredibly helpful and it’s become an important tool for their day-to-day work.””

““By working in partnership with CitySwift, we’ve been able to use data to help us improve the punctuality of our services, which is vital for our customers.””

““CitySwift provided us with an off-the-shelf solution and the specialist expertise we needed. This meant we didn’t have to spend time building something ourselves but could reap the benefits of the data straight away.””

““CitySwift has helped us access data in a faster, more efficient way, meaning our colleagues have more time to work on solutions rather than gathering data.””

“"Dealing with the sheer volume of data at hand was simply beyond the capabilities of the human mind, considering the time it would demand. We've witnessed a significant step-change improvement, and it's all about the multitude of routes we can enhance simultaneously.””

““CitySwift's platform is modern, simple, and incredibly easy to use. The user experience has been key in speeding up the implementation and time to value for our organisation.””

““Our CitySwift Evolve implementation was completed well ahead of schedule, including training, technical integrations, and platform set-up.””

““The implementation process with CitySwift was seamless, taking just 9 working days to complete once we finished data gathering. This gave us even more time to engage our Commercial, Driver, and Ops teams ahead of our schedule change.””

““CitySwift has been an immeasurable help in planning schedule changes. We were a staff member down, and we wouldn’t have been able to do the volume of changes we achieved without CitySwift.””

““The outputs of CitySwift prior to our September schedule change gave us confidence in the suggestions, which meant we could trust the runtimes completely for the September change.””