Clariti Cloud Inc.

““The Clariti Guide helps us be clear about what we need upfront, so we get better quality [submissions] coming in.””

“Clariti has been a great partner to co-design and implement our new vision for permitting and licensing within the City of Syracuse, understanding our needs and challenges and helping to realize our vision at our pace.”

“Without a collaborative partner like Clariti, it would have been nearly impossible to effectively deploy a new permitting and business licensing system in the height of the pandemic and the City of Syracuse would not have been able to meet the needs of its residents and businesses.”

“Clariti Launch improved our ability to better serve our customers. It made the process of obtaining a non-retail license clearer, the ability to understand what could be permitted on a parcel more transparent and the submission of an application more streamlined.”

“"[The Guide] has completely revolutionized the way our city provides permit services to customers. It has enabled us to provide a higher level of customer service with less staff time. Feedback has been overwhelmingly positive.””

“"I think it’s a great tool. It completely enhanced our customer service. [We were looking to] improve on our overall customer care and we completely did that with the Clariti Guide.””

““Clariti did a real service to our customers by getting this implemented in a fashion that’s easy for the customers to understand. The ability to go to our website and enter into the navigation assistant, I think is a real bonus for our customers,””

““When you make it easy for the applicant, they will hop, skip, and jump into the department. I’ll be honest, the ease of filing an application for a building permit in the city now is one of the greatest benefits I see.””

“"I would highly recommend the Clariti Guide. The Clariti team was very responsive to our needs which made the setup relatively simple. And what the Guide provides is something you just don’t see in most off-the-shelf software.””

““The feedback from the public has been overwhelmingly positive,” said Horsfall.”

“”It’s night and day comparing what we were doing then to what we’re doing now,” said Horsfall. “[Using] Clariti has probably increased our efficiency by an employee – and that’s not an exaggeration.””

““Most folks will take a program or a process and say, ‘This is what we do now, follow the process.’ We didn’t do that. We asked our residents, ‘What do you need?’ and then built our process based on that,” said Horsfall. “It made our processes more efficient because we understood what the applicants were looking for.””

“"I’ll be honest. The versatility of the system is the reason that we chose Clariti Launch.””

“"We can't talk about our reports and dashboards enough... we love them. Our dashboards track everything for us including our staff workload, incoming applications, all of our KPIs and metrics, and our housing numbers."”

“"We've grown a lot with Clariti over the years. We really made the system our own. And when I talk to other cities, I always tell them if you want configuration — Clariti Enterprise is the way to go.””

““I’ve seen things taken care of quickly.””

““Premium Support has been critical in keeping us updated on the status of all work being done by Clariti and ensures we’re always made a priority,””

“"Reporting is one of the biggest parts [of Enterprise]. We use it in a lot of different ways.””

““Why use something else when you can configure what you already have?””

““I can build letters myself, and I even add fields from time to time. It’s been a great experience.””

““ As a Super Admin, you can do a lot of things yourself; you don’t have to constantly ask Clariti to do it for you,””

““They’re out there inputting their inspection results – it works perfectly,””

“"[The system's] configurability has been incredibly valuable. The sheer flexibility is great.””

“"To have an actual person to touch base with [at Clariti] and get immediate action is so great because that’s so rare these days. With our old software, we couldn’t get any feedback from customer service.””

““Before [Clariti], I’d receive [paper] applications and then [have to] put all that data into our system,” Davis said. “But now it’s all online which really fast tracks everything [so] I’m not having to deal with that paper trail as much.””