CloudTalk

“There is really good feedback from customer support. The head of customer support likes it.”

“I can see that the voice agent creates tickets, those tickets are being processed, and I don't have any complaints from customer support. It means it does the job.”

“We can see now a growing number of customers thanks to this voice assistant. It's like a two or three percent, which is great.”

“When people want to buy something, they leave a message with the voice agent. It asks questions about what they need, and we create a ticket for the sales reps.”

“To be absolutely honest with you, the response time is one of the reasons I rejected another platform. When I ask something, I send a message, and they reply a day or two later. It doesn't work like that.”

“My main aim is to implement the proper framework and infrastructure within the company for the efficient automation of the business processes.”

“With the same number of people, we're talking to more people and booking more visits.”

“We went from an average of 120 to an average of 220 effective calls a day, with the same team, simply by having parallel dialing.”

“I created a team for Barcelona and a team for Valencia, so I can move reps between campaigns depending on where I'm short on visits.”

“With call monitoring I can jump into a call, listen, step in and talk to the rep or to both. I use it a ton.”

“It wasn't me who found CloudTalk. Our IT lead, Jordi Zamora, brought it to us.”

“The old process worked, but you can always do better. It was click the number in the CRM and call, one call at a time.”

“CloudTalk נותנת לנו את הכלים לעקוב אחר אינטראקציות עם לקוחות ולאמן את הצוות באמצעות שיחות אמיתיות.”

“ההקלטות הן קריטיות. רוב האימון שאני מעביר מבוסס על התוכן שלהן”

“ה-Power Dialer קל ומהיר יותר מכל מה שהשתמשנו בו בעבר”

“זה נותן מוטיבציה – והפך אותנו להרבה יותר עקביים”

“הקלטות שיחה הן קריטיות – בין אם מדובר בקליטת נציגים חדשים או בבחינה של שיחות מפתח”

“עכשיו אני פשוט לוחצת, בוחנת את יחס הדיבור, בודקת את הסיכום – ויודעת מיד אם זו שיחה ששווה לעבור עליה”

“אנחנו מסתמכים מאוד על האינטגרציה עם Pipedrive. היא מעניקה לנו הקשר מלא על כל לקוח ועוזרת לוודא ששום דבר לא מתפספס”

“עם CloudTalk זה פשוט. יש לנו את תוסף הכרום, אנחנו בוחרים את רשימת המספרים שאנחנו רוצים להתקשר אליהם, שולחים אותם לאפליקציה – וזהו. אצל ספקים אחרים, היו הרבה יותר שלבים וחיכוך”

“Find a tool that's not only reliable but can scale with your growth. CloudTalk offered us the consistency and support we needed to expand with confidence.”

“CloudTalk allowed our CRM team to move from firefighting technical issues to making strategic improvements. Now, tickets are about configurations, not dropped calls or connectivity problems.”

“Our IVR used to be basic, but with CloudTalk, we built advanced call flows that really fit our business. The flexibility of the IVR ensures our customer success team gets the right calls at the right time.”

“The insights from Salesforce are much deeper now. We can track call duration, response times, and see where we need improvement, which has been invaluable for managing performance.”

“One thing that was crucial for us was maintaining the ability to automatically log calls—we definitely didn't want our pre-sales team spending hours each week managing data manually, constantly updating call logs and customer details. We needed this to happen through an integration. CloudTalk provides that capability, allowing our pre-sales team to stay focused on what matters—closing deals without worrying about the backend work.”