Cofense

“Before we implemented the PDC and improved the whole ecosystem, people were reporting, but it was kind of into a black hole. They didn't know what happened after, or if the report was even received. Now, they get that feedback saying ‘Thank you, this email you reported was not a threat, or it was a threat…’ They're getting that feedback. That's huge ... that ability is what keeps us at Cofense using the PDC.”

“[Validator] was giving us insight into how strong our SEGs were, our gateways, how effective they were. So not only could we see how our gateways were performing, but it would give us opportunities, some intelligence on how to strengthen them. [The PDC] allowed our SOC to focus on the next tier of risk. So PDC not only tells us these are malicious, but they give us another category that says these are scams.”

“To enhance their solution suite, the Mayo Clinic added Cofense Triage to “scale all of the training and education that had been put in place, scale our responsiveness to it, so that we could deal with getting back to people as quick as possible and reinforcing that they were doing the right thing.””

“A lot of security controls we always think of are the technical controls, but we have to think about the human factor. [For instance,] we didn't have it on mobile devices, and a bigger chunk of our employees were accessing their email primarily on mobile.”

“It’s so user friendly and makes life easier. Having the education piece that Cofense provides is fantastic, and that would be my biggest talking point if I were recommending Cofense to another company.”

““We have touchpoints for everyone in the organization, and our compliance auditors love that about the program.””

““We train every month with Cofense, and when I am audited for my program, that is something that I can point out.””

““It’s like having a copilot. It’s a really collaborative effort ... and because of this, the program has gotten very meaningful, very customized, and very authentic to my users.”

““Cofense handles the reported emails fast and gets a response out to the person who reported it quickly, in most cases within a few minutes. This reinforces reporting culture and validates to our teams that their actions help secure our organization.””

““The big win here is the timeliness of evaluating and responding to potential phishing emails. In January 2025, the average response time was 6.78 minutes. Time matters and Cofense saves us a lot of time.””

“"The authenticity makes it so that they feel as though there is value in what we are doing. It’s not just part of their workday—they get something of value that they can bring home, as well,””

““This allowed for us to remove thousands more unreported malicious emails from our environment as well.””

““Through working with Cofense, I’m guaranteed to always be in my employees' inboxes, to always bring them educational programming, as well as testing of true threats. ””

““Awareness and training + security operations = a perfect union. It’s a good way to work.””

“"reinforces reporting culture and validates to our teams that their actions help secure our organization."”

““Cofense makes my life easier. I like that it's a one-stop shop.””

““we’re not drowning in information anymore and can act on threats right away.””

““Our incident responders are making much better use of their time now. They can recognize and respond to a real incident, instead of sifting through tons of emails before stumbling upon something important. Cofense Triage improves the quality of work our responders can do.””

““Our leadership wants to know that we’re always getting better. PhishMe lets us demonstrate that.””

““We’ve always found their response to be very good in terms of speed and quality.””

““We’ve always found Cofense’s response to be very good in terms of speed and quality.””

“Cofense gave us insight into how strong our SEGs were, our gateways, how effective they were...The Managed Services team allowed our SOC to focus on the next tier of risk.”

“We stopped a phishing attack in 10 minutes. It used to take days.”

“We’ve had demos of Knowbe4 and Proofpoint, and other solutions that tell us they can do the same thing that Cofense does, but they don’t have somebody who is analyzing the new emails that come in the way the Cofense team does. We have not found another solution that does that.”

“The big win is the timeliness of evaluating and responding to potential phishing emails. In January 2025, the average analysis and response time was 6.78 minutes. Time matters, and Cofense Phishing Remediation saves us a lot of time.”