Computronix

“The documents and one-on-one training provided to staff proved effective and allowed internal staff to set up the other environments with minimal guidance from the vendor. Immediate acknowledgement and actions on City requests.”

“Since replacing our legacy building permitting system with POSSE, we have experienced significantly reduced waiting times and greatly increased customer satisfaction. Computronix understood our business requirements and delivered a first-rate system. We are very pleased with POSSE as well as our ongoing relationship with Computronix.”

“Computronix delivered a system that met our needs and continues to offer support as the system matures and grows. The consultants are highly professional and client-oriented. I value the company’s integrity.”

“When I compare the work performed by these application development partners and the work performed by Computronix, I am convinced that (Computronix staff) excel in their skills and approach, and that (POSSE) is an excellent business process management application. I have no hesitation in recommending them to other potential clients.”

“We like working with you. You have a unique product that is flexible, well supported, and reliable.”

“Computronix has team players always trying to understand our business and impediments to our success. CX staff is not put off by diversity of our team and always teaching when we try to learn.”

“The organization and its people consistently demonstrate integrity and professionalism.”

“The staff is supportive and knowledgeable, and the system offers so much flexibility.”

“We had a very successful implementation. POSSE software is versatile, and we have made it a County standard for all our permitting related activities.”

“Computronix provides great services, first-class work, speedy turn-around, and they are always available to chat on the phone.”

“We have moved a giant leap forward in extending our E-Licensing enterprise footprint. I should add you are a great company, very light on your feet, responsive, technically superior, fun, and no big-company BS.”

“Last but definitely not least, I want to express my immense gratitude to Computronix for delivering another quality product and for their commitment to meeting their client’s needs.”

“Excellent Project! This was one of the better projects. Very happy with resources and project communication.”

“Their level of support is professional in all areas; knowledgeable staff, quality of work, communication, availability, reliability, and resources.”

“I appreciate most the careful consideration given and helpful feedback provided in response to our ideas for updates, as well as the prompt responses to issues and the overall collegial working atmosphere.”

“We continue to be impressed with the workflow and flexibility of the POSSE system, and the Computronix team delivered exactly what we asked for. It’s been a great improvement.”

“CX is the best technology vendor I have ever worked with, great product, extremely capable technical team and above all flexible to client’s needs.”

“The relationship that Computronix establishes with their customers is a true partnership. They want to see the project succeed and they go more than the extra mile to work with us to make sure success happens.”

“Permits, authorizations, tenures, licenses and more—the e-Licensing experience has proven that the issuance and management of these business processes is very similar across government, and lends itself to opportunities for automation and subsequent reuse of a single, integrated solution.”

““Our previous system was so outdated that the license data was difficult to extract and needed considerable transformation in order to be in a format that would be compatible with a much newer system. We worked closely with our State IT to identify and map our data for the transformation process. After the first test run of data conversion was completed successfully, there was such a sense of relief and pride knowing that our staff’s hard work led to that success. Data conversion went from one of our most high-risk areas to no longer being a concern.””

““Another significant change we implemented was to the deadline to our Special Designated Licenses (one-day event licenses). This was made possible by the ease of submitting and processing the applications due to minimizing the data entry required by both the applicant and NLCC staff. POSSE ABC also gave us the ability to identify and monitor issued licenses, rather than being done in a spreadsheet.””

““The licensing team reviewed statute and rule requirements to determine how our current business practices could be modified to make the out of the box functionality of POSSE work for us. Changes were implemented to the renewal process enabling renewal notices and renewed licenses to be sent by email rather than US mail. This change facilitated a quicker turnaround time and reduced the involvement of NLCC and local governing body personnel.””

““User Acceptance Testing allowed every staff member in our agency to get in the system and utilize it. This process helped us build our business processes around POSSE and work out any bugs ahead of time. I was very proud of how our team worked together and each team member used their unique skill set to test the system.””