Daxko

“We reduced terminations from credit card declines by 100 units within our first quarter using Daxko Payment Services, and we are trending $5,800 a month on average in savings by preventing these declines. So, we know the card account updater is working and it is working well.”

“And that has really increased the level of service they give.”

“It’s about relationships and I think we are in the relationship business so to work with a company that is also about relationships is important. I think it makes transitions easy as there is new software rolled out or new products…when we are ready to make that move it’s already there.”

“It was great to have the support of the Daxko team…In previous conversions and implementations we didn’t have as much support so it was great through the 17 week period to have the Daxko staff help us work through and think through processes that we would need. In particular, Standard Operating Procedures which we have found to be just priceless in terms of our ability to operate and for our staff to be able to have set of practices that they can look at and help them along the way as they navigate through Daxko Operations.”

“I feel them smiling when they are emailing. I feel them smiling when they’re on the phone, and it really is always just such an upbeat response, yet it’s still professional. You can be professional and still be personal and Daxko’s just found a great way to blend those two.”

“When we have a question or an inquiry or a problem we put that into support and the feedback is quick. We know we aren’t Daxko’s only customer, we’re not Daxko’s only Y but…they are a very responsive company. That is appreciated because I know that’s what our members want from us.”

“Probably one of my favorite parts of Daxko is just the customer service. The kindness and sincere caring about what we’re going through and what we’re dealing with on our end.”

“With Engage we really can look to see how new members are doing and now we know more about them. We’ve added a 30-day phone call that didn’t happen before we implemented Daxko Engage. During that call we can prompt members that haven’t used their fitness appointment to sign up and we have noticed an increase in those appointments. Daxko Engage is really the best tool for this type of systematic communication.”

“It was exciting from the perspective of being able to see your members as they scan into your facility and the integration with Daxko Operations. Daxko Engage offers a pleasing interface and it’s easy to use.”

“We needed a connection with members that was more consistent and more systematic. We didn’t have a way to really target people before. We offer new members a fitness goal setting appointment and we wanted to take that and extend that out to create more touch points with our members.”

“There aren’t enough hours in the day for us to reach out to everyone. We needed a resource and Daxko Engage was that resource for us.”

““When you are working with that customized solution, almost everything is built from the ground zero, creating tremendous amount of work downstream. Being able to work with a partner like Daxko, where there are years of knowledge and experience built in and baked into the product, we felt even more supported from day one.””

“It has been a great success. Year over year, we are up 1,000 members!”

“It is very easy to turn access on and off. Members are able to use their existing membership key card (or barcode on the Daxko Mobile app) to scan and gain entrance. There isn’t a need for an additional key fob. You can easily see when members have scanned in or if they have had trouble gaining entrance. You are also given an app for the software and can open the locked door with your phone from wherever you are if needed!”

“After a little research, we were pleased to find that Daxko had a solution for us that would work perfectly,”

“When Daxko began to roll Flex Fees out, they educated us on how to communicate, gave us templates to train our staff and communicate with our members. To me, it was a no-brainer.”

“Our goal is to always provide safe, clean, engaging facilities for our members, increase our program quality, and take care of our staff—our number one asset. Flex Fees really help us achieve all of those goals.”

“Flex Fees—it was really a no-brainer for us. We are not selling one product; we sell multiple products. We do swim lessons, we do sports, daycare, all of it. We have hard costs with providing our members with state-of-the-art equipment, and so to be able to implement Flex Fees, our members understood.”

“We implemented Flex Fees with really zero negative feedback.”

“It's so much more than [a] marketing tool. Engage gives our staff the shortcut and the tool to say… how can we better support [members] in their wellness journey? We're very rarely enrolling somebody in childcare now. That tells me… we’re able to meet people where they’re at... Since we’ve launched that, we’ve grown our member program participant donor base by 368 people.”

““Daxko Engage gives us a better understanding of how people interact with us,” says Gerald. “We can respond in meaningful, personalized ways.””

“We used to pull out Chromebooks to troubleshoot; now we have tablets that allow real-time service, making it much easier for our members and staff.””

“If I were starting a YMCA from scratch on a deserted island and needed a dream team, Daxko would be the software we’d use. There’s no doubt about it.”

“When we transitioned to 24/7 access, I made it clear that we needed things done fast. Daxko delivered within two days — it was seamless.”

“We’re still learning everything Daxko can do, but I see no reason why we can’t eliminate external bookkeeping costs entirely by 2025.”