DexCare

““Previously, if patients looked for urgent care, they only saw the one location they were searching for. The consumer then had to think, ‘What else can I do? Do they have other locations? Maybe I can go back and look at those.’ Now, we’re literally serving up all options to them.””

“DexCare was instrumental as we transformed our ambulatory care model to better meet the needs of patients over the past few years. In 2020, scalability of the DexCare platform was instrumental in our response to COVID. We’re proud that this internally developed and incubated technology is now ready to be made available to other health systems—furthering the Providence vision of health for a better world.”

“We went from the bottom tier to the top quartile for ease of scheduling. And we’re not stopping there. We want to get to the top 10%. DexCare is a big part of it, but we also have other digitized solutions. Layering all our solutions together is giving us a really good patient experience.”

“When our leaders said, ‘Well, that won’t work for us,’ DexCare’s team would address the objections by saying, ‘We’ve seen how this works in practice’ or ‘Let us show you what this could look like for you.’ They really just hung with us on the whole thing.”

“Search is the backbone of any great experience, and Omni Search goes beyond basic keyword results to deliver precise, real-time options based on user intent. The addition of Omni Search has led to more appointments booked and more patients served, while balancing our capacity.”

“One of our key value pillars at Community Health Network is ‘Exceptional Care, Simply Delivered.’ Partnering with DexCare has enabled our organization to fulfill this promise by providing a highly discoverable, fully-digitized and unified experience for our consumers. In tandem, DexCare’s unique intelligent navigation and load balancing across providers, settings, modalities, and service lines has helped us allocate, flex, and optimize organizational resources to best meet consumer and business goals.”

““We went from 15 clicks to schedule an appointment down to searching ‘knee pain’ at dinner and booking it right there while sitting at the table.””

““DexCare was instrumental as we transformed our ambulatory care model to better meet the needs of patients over the past few years.””

““At Providence alone, 30% of the patients that are brought in through our DexCare enabled service line are net new patients to the health system.””

“There’s really nothing out there that compares favorably to DexCare. Giving people real, immediate access … it’s the ballgame.”

“Start with the patient experience, don’t begin with technology. Begin with where there’s friction that patients encounter.”