Dotdigital

“Dotdigital is a very comprehensive platform, with capabilities that run the gamut from creating your own template to automating campaigns. If you’re a small business like us, it’s the perfect platform to connect with your customers.”

“Dotdigital is a very comprehensive platform, with capabilities that run the gamut from creating your own template to automating campaigns.”

“Working with Dotdigital we have been able to take our marketing automations to the next level, and their team has quickly become an integral part of Champion Europe. Together, we are representing the heritage of our brand and successfully competing against market leaders and the many new brands that have entered the market in recent years. We may be over 100 years old, but we are faster, more agile and innovative than ever.”

“When you have a small team it can be a challenge to keep your content fresh. The subject line of an email is the first thing a customer sees, so it needs to be immediately engaging. With AI, we have a powerful tool that takes away the pressure by presenting us with the right message, tone and length.”

“This new cross-channel approach has boosted visibility and improved conversion rates.”

“With Dotdigital we have access to technology that levels the playing field when it comes to customer engagement, but also the support of a larger team that has a wealth of experience, not only in ecommerce but also clothing sector.”

“We have had some truly remarkable results, including a 37% increase in revenue in Italy from our cart abandonment campaigns and equally impressive numbers in the UK.”

“Dotdigital Personalization, has helped us create more personalized recommendations and experiences that resonate with our customers. We’re already seeing the value of using our customer insights in a more considered way, and with a strong roadmap ahead, it feels like we’re only getting started.”

“Dotdigital has been the engine behind a 10x return on our CRM investment. It’s not just a platform, it’s how we finally built a real relationship with our customers.”

“You would text your friend to say good luck on the day, and we’re able to nurture that kind of relationship with our fundraisers. People weren’t giving that feedback about the emails, even though we were sending them. They do give that feedback about the SMS.”

“The data-driven automated campaigns have been key to increased customer engagement and satisfaction, along with encouraging repeat purchases. Thanks to Dotdigital, we can now easily track revenue attribution for each source. The personalization elements have resulted in a marked revenue uplift. SEO and segmentation have also made it possible to stay relevant through effective content and communication, thereby increasing visibility across channels such as email , Facebook, and Instagram, yielding higher engagement rates,”

“Personalization and effective communication is key. With Dotdigital on board, we continue to push boundaries and meet consumer desirability at every touchpoint by aligning our communication with their sentiments.”

“Personalization and effective communication is key. With Dotdigital on board, we continue to push boundaries and meet consumer desirability at every touchpoint…”

“The complexity of what we’re managing across four brands used to mean everything had to come through the data team. Now marketers are building their own segments, handling cross-brand selections, suppressions, all of it, directly in the platform. That’s a genuine shift in how we operate.”

“This wasn’t a cost decision. We knew we’d be paying more. But Spotler had stopped evolving, and we needed a platform that could actually keep up with what we were trying to do. When Dotdigital came to the table with personalization across email and web, that was what sealed it for us.”

“Spotler had stopped evolving, and we needed a platform that could actually keep up with what we were trying to do. When Dotdigital came to the table with personalization across email and web, that was what sealed it for us.”

“Action for Children utilized SMS as an additional communication channel. As well as using SMS to confirm event registration, it also delivered key announcements on this channel.”

“With Dotdigital’s cross-channel platform, we can now reallocate our DPAs ad spends to other channels, maximizing the spend and customer reach.”

“At the event, we saw there was a lot of knowledge in the room. It was clear Dotdigital had the expertise we needed. We were fascinated by the case studies and examples of other organisations using it – we felt surrounded by experts and in safe hands.”

“WhatsApp has not just been a marketing win. It’s saving lives. Seeing no-show rates fall – especially among black heritage donors – tells us we’re reaching people in the right place, at the right time. The potential to do more and make even bigger impact is huge.”

“Dotdigital provided us with the ideal platform to help us to meet our targets. The increase in sales from our CNY email campaign delivered a return on investment, more than 37 times our spend with the company. It has given us a formula for success to introduce across other promotions throughout the year.”

“We stopped guessing and started letting Dotdigital tell us exactly who mattered. Ticket sales, membership conversions, ad spend, all of it got sharper the moment we connected the data properly.”

““The next phase for us is getting deeper into the data, and making sure Loyalty works hand in hand with everything else we run through Dotdigital,” Sabi says.”

““Once we added that little bar showing people how close they were, redemption picked up noticeably,” Sabi says.”

““There’s no impulse buying in our world,” Sabi adds. “What PackPoints does is make sure that when the need does come around, we’re the ones with something extra waiting for them.””