Dynatrace

“With a clearer view across our environments, we can spot problems quickly, understand what’s happening, and quickly begin taking steps to fix them. What used to take hours can now be resolved in minutes, keeping our systems running smoothly for our customers.”

“Dynatrace enables us clearer visibility across our hybrid environment, so we no longer waste time piecing together data from multiple systems,”

“Centralising logs on one observability platform gives us real-time visibility and enables significantly faster anomaly detection.”

“With Dynatrace, the average time to resolution dropped by 50%, allowing our teams to restore critical services much faster.”

““Dynatrace is critical in understanding our customers’ environments and driving our mission to reduce downtime to zero,” continued Norato Auer. “We can now ensure that every team and our customers have a single source of data so that they can quickly understand why a service has gone down and how to resolve it with minimal impact. Dynatrace has had a significant impact on peak seasons such as Black Friday. Previously, our senior leaders would have sleepless nights afraid of customer calls about outages. With Dynatrace, we can rest easy.””

“Dynatrace has helped Mitchells and Butlers complement its traditional bricks-and-mortar bar and restaurant company with a growing, innovative, digital business,” says Forrester. “As we have evolved, so has our use of the Dynatrace platform. By adding Grail, we have gained a profound level of insight into our business, enabling us to overcome challenges with ease, streamline our processes and meet our ambitious growth plans. All of this would have been a lot harder without Dynatrace.”

“As we added new digital revenue streams, it was imperative that we continued to deliver excellent customer experiences and we knew Dynatrace could provide the insights we needed.”

“Not only has Dynatrace given us a lot of confidence in our system’s ability to scale and handle the performance requirements we need, we now have immediate feedback when anything looks to have impacted that performance.”

“Dynatrace has put us in a terrific position to gain more metrics and value from our investment in AWS and we are now rapidly accelerating our workloads based on this confidence.”

“Through the ability to monitor our digital channels from the client all the way down our stack, we’ve been able to gain insights into how customers engage with the platform, and then understand how to respond proactively to improve the customer experience,”

“Dynatrace was the only solution that worked straight out of the box. We evaluated other tools, but it was very quickly proven that they just couldn’t support our stack and it would take months of configuration and custom instrumentation. Dynatrace was installed within a day and we immediately saw value, with a number of issues identified that needed to be addressed, including one in a high value channel that was impacting performance for customers,”

“The partnership has been crucial to delivering our services around digitalization to our business functions, which resulted in the recent recognition by the Institute for Financial Services Zug (IFZ) that Migros Bank offers the most advanced and customer friendly digitalized banking services in Switzerland.”

“We see Dynatrace as a strategic partner for Migros Bank. It offers excellent support even at short notice and during tricky situations.”

“With Dynatrace, we are now working based on facts, not assumptions. As a result, we're spending less time searching for the cause of issues, and instead getting on with working together to solve them.”

“Dynatrace is our problem-solving machine. It has helped us make significant improvements to our customer conversions and onboarding,”

““Dynatrace has become an essential solution at Riyad Bank, due to the mission-critical nature of the applications and services running on our private cloud platform,” Barakat says. “Dynatrace simplifies the complexity of our cloud-native environment, so we can monitor and understand the performance of our services from end to end. In a single view, we can see the status of all of our applications and services – which enables us to focus on what matters most to our business, giving us a significant advantage.””

““We wanted more detail about the performance of the apps in our private cloud so we could create better services and experiences for our customers,” says Jamil Barakat, Executive Vice President, Business Technology Service Operations at Riyad Bank. “Dynatrace was the best fit as a single solution that could provide end-to-end observability across our diverse technology stack. Other monitoring solutions were not as compatible with our private cloud and didn’t offer the same level of insight into the performance of microservices and containers, so it was an easy decision to implement Dynatrace.””

“The cloud and Dynatrace have transformed the way our business operates and how our teams work in this modern era,” continued Palomino. “Before Dynatrace, we used to spend hours manually searching through metrics, logs, and traces to piece together insights about user experience. Now, this takes minutes or seconds. This has enabled our teams to focus more time on driving business and customer value, and to ensure our ongoing success during what has been a challenging time in our industry.”

“Before Dynatrace, we used to spend hours manually searching through metrics, logs, and traces to piece together insights about user experience. Now, this takes minutes or seconds.”

“With Dynatrace Application Security, we reduced the number of high and critical vulnerabilities from 15,000 to just 800.”

“You can do absolutely anything with Dynatrace.”

“Adding Dynatrace’s vulnerability detection was really the icing on the cake,” said Jeffrey Palmiero, Technical Vice President at Raymond James. “We were already monitoring our critical applications, but now we can make them bulletproof by addressing vulnerabilities in priority order. With Dynatrace, we get actionable insights in ten minutes that previously took hours to uncover. Dynatrace gives us a consolidated list of vulnerabilities that have to be addressed to protect our applications.”

“With Dynatrace, we’re building a reliability factory that allows us to innovate faster and safer. An industry rule of thumb is that 80 percent of incidents are caused by change in release, so the insights and automation from Dynatrace will be key to our ability to use Agentic AI and AI-powered coding techniques to scale innovation with confidence now and in future.”

“Dynatrace enables us to use AI to reduce risk at every point of change, so we can innovate faster and safer, without inhibiting our ability to deliver value to our customers.”

“Dynatrace plays a role in enabling us to both prevent and detect any issues associated with those critical customer journeys. Ultimately, it’s helping us to move from a reactive to a proactive approach to managing service availability, through data, insights, and automation.”