EdgeTier

““We are preventing 10% of all those cases,””

““To have that level of visibility, I would need to increase the team by 300%—instead, EdgeTier allows us to operate more efficiently and strategically with our existing team.””

““EdgeTier really shines in areas like responsible gambling. We can track critical issues, like potential gambling addiction signs, and take immediate action to intervene.””

““With EdgeTier’s anomaly detection, we can identify spikes in contact volume and quickly investigate the causes, which helps us stay on top of issues before they become bigger problems.””

““We used to depend on agents or a BPO to flag issues, and then we’d have to spend time quantifying and verifying them. Now, we can instantly spot patterns and escalate internally much faster, with the data already in hand, allowing us to act right away.””

“"EdgeTier is really shining when it comes to responsible gambling. We can proactively track critical issues and take actions, reducing human error."”

““I specifically liked the flexibility. I liked the can-do attitude. I always felt supported. There hasn’t been any single point in our journey where EdgeTier has said no, this cannot be done, or no, we will not be able to do that…I felt like I’m the most precious customer.””

““With EdgeTier, we were able to get those insights from an end-to-end perspective.””

““If we didn’t have EdgeTier, it would feel like going back to the Stone Age.””

““We are now able to proactively identify the main complaints that the customers are having about our product.””

“Arthur has improved data visibility and has ultimately helped us understand our business better”

“Arthur is no ordinary software product. Through AI it allows us to scale at pace while delivering service quality”

“We really appreciate the collaborative partnership and the openness to new ideas that we have with EdgeTier.”

“We love that the EdgeTier team is very hands-on. It is also exciting to be able to influence the future capabilities of the tool.”

“We appreciate that EdgeTier is proactively advocating for features and functionality before we ask for it.”

“The onboarding process was super easy, the team was very agreeable and made the process seamless. We are very impressed with EdgeTier’s responsiveness – we typically get a response to any question almost immediately.”

“During our peak volume periods, we send out daily updates about what customers are talking about and key trends we are seeing, allowing us to determine which departments need to be informed of certain scenarios, thanks to the tagging technology provided in this platform.”

“The anomaly feature is a game changer for us. It’s highly accurate and has helped us identify customer issues, agent errors, and even fraud that would have taken us longer to catch.”

“EdgeTier’s platform has allowed us to deliver better customer experience as well as the reassurance that we will be proactively be informed of any customer issues that arise.”

“EdgeTier have hugely increased our data visibility and the speed that we can react to customer issues. We are now able to detect and resolve issues instantly, where previously it may have taken hours to spot an issue. It’s very re-assuring to know that EdgeTier’s AI is monitoring all conversations and will proactively inform us any unexpected issues that arise.”

“EdgeTier’s platform has allowed us to deliver better customer experience!”

““We’re a big business, so getting the right people to agree and fix something hasn’t always been easy. Now we’ve got one version of the truth—it’s much easier to align and act.””

““Now that we’ve got the insights, we can prioritise effort across the business and really target the problems our staff and customers are facing.””

““Now we’ve got access to the data much easier. We can just go into Spotlight, see the issues, and act on them straight away.””

“"Now that we’ve got the insights, we can target the problems our staff and customers are facing."”