Finova

“At Furnley House, there is a before Finova’s Broker CRM platform, and there is an after Finova’s Broker CRM platform. We have seen huge improvements in efficiency and data management, making a significant impact on our business.”

“Speed and efficiency are always a priority within the mortgage space, but especially in the current market. Finova’s platform allowed us to implement process changes instantly, benefiting our advisers almost immediately.”

““We’re doing more business with less effort. Our pipeline is more manageable, and client communication is far more consistent.””

““I’m not an IT expert, but I can get into the system, build new processes, and deploy changes in an hour. That’s a huge strength.””

““Our old system wasn’t evolving. It didn’t support automation or tailored communications, which are crucial for a specialist broker like us.””

““We’re a process-driven business, and we needed a CRM that would be an asset, not a hindrance. Finova gave us that flexibility.””

“Finova’s CRM gives us the confidence that we’re compliant, efficient, and client-focused. It’s helped us scale in the right way.”

“The CRM transformed how we work. Everything from tracking client progress to monitoring compliance is now in one place. It’s streamlined and intuitive for our advisers.”

“We wanted a system that could keep pace with our growth, improve compliance oversight, and help advisers spend more time with clients rather than managing paperwork.”

“The response from brokers has been fantastic. They’ve told us how intuitive and fast the system is, and we’ve already seen this reflected in application volumes exceeding our early forecasts.”

“Our long-standing partnership with Finova made it easy to evolve our platform. The launch shows how the platform gives us the flexibility to grow without compromise.”

“Because we were already using Finova Lending, we knew the foundation was in place to launch limited company buy-to-let quickly. The team at Finova helped us configure, test and go live at speed - and broker feedback has been incredible.”

“The digital rate switch functionality has been transformational. Two years ago, none of our customers could switch mortgages online without our intervention. Today, we have hundreds of mortgages going through seamlessly. It’s strengthened our business by giving customers more choice, having better conversations, and helping our people develop. Everyone wins.”

“Now with MSO, we're much more effective at managing demand because we're catering for customers who feel experienced enough to manage the mortgage switching process on their own. At the same time, we can dedicate more time to supporting customers who need additional help.”

“Before we had MSO, if you were an existing customer wanting to switch to a new deal, you had to call us and go through a mortgage advice journey. Whilst this still remains an option, customer expectations have changed. Many borrowers want to research the market themselves, choose a product that meets their needs, and be able to self-serve at a time convenient to them.”

“MSO was a natural fit to support our digital mortgage proposition.”

“Using the system, we were able to identify some brokers who had stopped submitting business and reactivate them.”

“Intermediary Manager has allowed us to have a joined-up approach to managing ongoing relationships with intermediaries from initial registration. Real-time data adds another layer, enabling business levels to be viewed at multiple levels, supporting conversations about future potential business.”

“Finova Lending provides us with the ability to configure certain parts of the process ourselves. Whether it’s adding new application forms or launching new products, we have the flexibility to self-service without the long delays associated with typical software vendors.”

“It was vital that any finance origination software we used fully understood our Sharia requirements, and Finova has delivered excellent solutions across home purchase plans and buy-to-let financing. This has allowed us to build the business and streamline our processes to provide financing to our customers efficiently.”

““Finova’s platform not only solved today’s challenge—it’s given us the flexibility to think ahead and scale for tomorrow.””

““Finova’s Lending platform gave us the ability to quickly stand up a robust, compliant origination journey for Limited Company buy-to-let cases without disrupting our core systems.””