Latest announcement
Layoffs
500 jobs cut
Freshworks announced with its Q1 2026 results that it will cut about 11 percent of its global workforce, roughly 500 people, across sales, management layers and routine engineering and support.
Freshworks
Software Development
Freshworks provides powerful, AI-powered service software to deliver scalable employee and customer experiences.
Hiring now
121open roles−5%vs last week
Is Freshworks hiring?
Yes. As of November 4, 2026, Freshworks has 121 open roles on Metaintro. 57 were posted in the last 30 days.
Open roles
Newest first. Pay shown when the posting lists it.
RoleLocationSetupPayPosted
- Senior Account Executive - Inside SalesSalesChennai, Tamil Nadu, India · On-siteChennai, Tamil Nadu, IndiaOn-site—3d ago
- Senior Account Management (EX) - Top Tier NASalesChennai, Tamil Nadu, India · On-siteChennai, Tamil Nadu, IndiaOn-site—3d ago
- SVP, Corporate Communications & Brand MarketingMarketingSan Mateo, California, United States · Hybrid · $330K – $410K/yrSan Mateo, California, United StatesHybrid$330K – $410K/yr6d ago
- Senior Director, AI Platform (Product Management)Product/Project ManagementSan Mateo, California, United States · Hybrid · $290K – $360K/yrSan Mateo, California, United StatesHybrid$290K – $360K/yr6d ago
- Business Development ManagerBusiness DevelopmentSan Mateo, California, United States · On-site · $53.2K – $66K/yrSan Mateo, California, United StatesOn-site$53.2K – $66K/yr6d ago
- Business Development ManagerBusiness DevelopmentBoston, Massachusetts, United States · On-site · $53.2K – $66K/yrBoston, Massachusetts, United StatesOn-site$53.2K – $66K/yr6d ago
- Lead - Customer SuccessCustomer SupportChennai, Tamil Nadu, India · On-siteChennai, Tamil Nadu, IndiaOn-site—7d ago
- Senior Engineering Manager - Billing PlatformDeveloperBengaluru, Karnataka, India · On-siteBengaluru, Karnataka, IndiaOn-site—7d ago
Layoffs
Freshworks announcements in the Metaintro Layoffs Tracker.
| Year | Announcements | Jobs affected |
|---|---|---|
| 2026 | 1 | 500 |
Jobs affected as stated by a source; announcements without a stated number are not counted.
Hiring pattern
How fast Freshworks is adding roles, and how they're set up.
New roles each monthRoles first posted in the month
69
123
83
55
2
JulyAugustSeptemberOctoberNovember
How roles are set upShare of open roles
36%
10%
17%
38%
HybridRemoteOn-siteNot stated
From the Metaintro newsroom
Stories Metaintro has published about Freshworks.
Customers
All 19 companies Freshworks names as customers.
Customers hiring now10
- Pepsico1,131 open roles
- Asian Paints440 open roles
- New Balance311 open roles
- DHL141 open roles
- Ringcentral88 open roles
- Aramex73 open roles
- AG Barr56 open roles
- Bangor Savings Bank26 open roles
- Forbes18 open roles
- McLaren4 open roles
Case studies4
- Bahamas Government
- Amerisure
- American Oncology Network
- Alterra Mountain Company
Other customers5
- Seagate Trust Bar Image
- TaylorMade
- Ingram
- Amex Global Business Travel
- Databricks
What their customers say
Quotes from people at Freshworks's customers.
“Our response time has gone down dramatically since we've implemented our on-call management. Oftentimes, responses are within three to five minutes at most. We actually integrate it with Teams so that we are able to get all the right people on the call together to be able to handle these quickly.”
AI launches and partners
What Freshworks has launched and who it works with on AI.
- LaunchFreddy AI CopilotFreddy AI Copilot assists with triage and resolution in agent workflows.
- LaunchFreshsales SuiteFreshsales Suite combines sales and marketing using integrated AI to improve work efficiency.
- LaunchCustomer Service SuiteCustomer Service Suite is an omnichannel solution whose performance is enhanced by generative AI.
- LaunchFreshsalesFreshsales is an AI-supported sales CRM for smart selling and faster deal closing.
Skills they ask for
Most frequent across open postings.
Most requested skills
- Forecasting
- SaaS sales
- Communication
- Salesforce
- Cross-functional collaboration
- Pipeline management
- Stakeholder management
- Negotiation
- ITSM
- Project management
- Solution selling
- CRM
Tech stack
- CMS
- Contentful
- Frameworks
- Next.js
- Analytics
- Google Analytics 4
- Google Tag Manager
- Marketing
- Optimizely
- Libraries
- Alpine.js
- Tailwind CSS
- Security
- OneTrust
Company facts
- Headquarters
- San Mateo, US
- Employees
- 5,001–10,000
- Founded
- 2010
- Industry
- Software Development
- Sector (NAICS)
- Information
- Ticker
- FRSH
- Peer
- Website
- freshworks.com
Sources: Employees from Wikipedia (CC BY-SA 4.0)
Roles by location
Where Freshworks is hiring. Pick a city to see its roles.
Similar companies
Companies in the same industry as Freshworks that are hiring now.
Questions about Freshworks
- Is Freshworks hiring?
- Yes. As of November 4, 2026, Freshworks has 121 open roles on Metaintro. 57 were posted in the last 30 days. The most are in Sales (48), Marketing (10), and Product/Project Management (10).
- Has Freshworks had layoffs?
- The Metaintro Layoffs Tracker lists 1 announcement for Freshworks. The latest was announced on May 5, 2026. Sources report 500 jobs affected in total.
- Where is Freshworks hiring?
- Freshworks is hiring in San Mateo, Chennai, London, Bengaluru, Boston, and Hyderabad, with the most open roles in San Mateo.
- Does Freshworks offer remote or hybrid work?
- 36% of open roles are hybrid and 10% are remote.
- Who are Freshworks's customers?
- Freshworks names 19 customers, including Pepsico, Asian Paints, New Balance, DHL, and Ringcentral.