Funnel Leasing Inc.

“We are seeing incredible numbers when thinking about the employee experience. Turnover just isn’t there in those centralized roles, and I think that is because they are doing higher level, specialized work than [they would] being a generalist,”

“[Funnel] is the tech backbone of our centralized, renter-centric experience because their platform was built on the idea that the renter always comes first. We’re using Funnel to layer in all the things that we’re already doing to create a renter-centric experience.”

““I can often go into Funnel and find answers,” said Heather Justice, Director of Training, LCOR. “By looking at the email communications, text message communication I can get the answer myself without having to bother the site team, and take them away from whatever they are doing.””

““With Funnel we can go in and we can actually see that the phone call took place and listen to the phone call itself.””

““Rather than giving a blanket training and hoping it will help cover the areas they might need help in, we can now effectively drill down into specific topics with individuals,” said Shaw.”

““In the past, we were able to track how a team was doing in general, when it came to their leads, their interactions, and calling back residents. Now, we can really dive into the individual, which is super helpful, especially with new hires, or people that are in remediation,” said Rachel Shaw, fmr. Training + Development Manager, LCOR. “It gives us a better opportunity to provide them with help.””

““Our tour volume across the board is massively higher since launching Funnel. No doubt about it.””

“We do the same thing every day, in the sense of we lease apartments, but every day is different in how we do that,” said Heather Justice, Director of Training, LCOR. “Funnel helps keep our onsite teams organized, and I think that’s a key piece, as well the automated tasks that are set up, the automated communications that go out.””

““Syncing team member’s calendar and their Funnel calendar, has increased attendance on company-wide calls,” said Heather Justice, Director of Training, LCOR. “It’s stopped the ‘oh, I had a prospect come in,’ or ‘I had an appointment’ because it blocked off their calendar so no one could schedule an appointment.””

““Our tour volume across the board is massively higher since launching Funnel. No doubt about it,” said Mike Hogentogler, Chief Operating Officer at LCOR.”

“"Our teams love Funnel’s AI. It’s able to weed out prospects that are ‘just looking’ versus the prospects that are actively engaging, asking questions right away, and actively looking for something to commit to right now,” said Heather Justice, Director of Training, LCOR. “The team can shift their leasing techniques based on the communication with the VA.””

““Our teams love the VA (virtual agent). It’s able to weed out prospects that are ‘just looking’ versus the prospects that are actively engaging with the VA, asking questions right away, and actively looking for something to commit to right now.””

““Funnel helped us keep track of our leads, in a more efficient way, by ensuring that all the leads are captured,” said Rachel Shaw, fmr. Training + Development Manager at LCOR. “In the previous database we used, leads could really easily be missed, because you had to manually log phone calls. Previously, the only leads that were automatically logged for you were the ILS (internet listing service) leads. With Funnel, all the phone calls, VA messages, and ILSs, are automatically logged for you.””