Giacom

““Abillity is a breath of fresh air. Moving to Abillity, we’ve delivered a 92% reduction in bill run administration time. Its flexibility makes complex billing simple, allowing us to focus on the important things with complete confidence.””

“Giacom’s billing software has revolutionised how we manage and process our billing. The intuitive interface makes tracking, managing, and reconciling charges elementary, ensuring complete accuracy. Its seamless integration with other systems saves us time and reduces errors. Plus, the flexibility to customise billing for various services is a game changer for our business.”

“What used to take days now takes just a couple of hours, and that’s a real game-changer for us. We absolutely love working with Giacom; they’ve made things simple, fast, and far more manageable. We’re excited about what’s next and can’t wait to see how much more we can achieve together.”

“We’ve moved from a daily struggle with multiple data sources across disconnected systems to having a single source of truth, where reporting in Abillity is instant and accurate. We now have complete financial visibility at every level and at our fingertips.”

“Working with Giacom has been absolutely pivotal for us, and our Account Manager Sam Smith has been an integral part of our joint success. Whether it’s resolving queries or planning for the future, Sam brings the right people together and ensures everything runs smoothly.”

“They’ve helped us loads! As mentioned, our product offering through Cloud Market has grown and so has our business. End users are becoming more aware of the need for a secure managed system that they don’t need to worry about, so having it all under one service provider is great and saves a lot of time.”

“Great. Our first monthly invoice from Giacom was for a little over £400 and we’re now over £2,000, due to an increase in end users and the services we provide via Cloud Market. We offer many solutions (M365, BitDefender, CircleLoop, Vade, Exclaimer, etc) but it’s easy to manage them all in the Cloud Market portal.”

““Abillity is flexible, easy to navigate and, simple to learn. By accelerating the individual invoice reconciliation process, the platform allows us to increase invoice capacity without extending overall bill run timeframe.””

““The transition was seamless, driven by a highly organised project team that demonstrated exceptional communication and management skills. Our close collaboration continues to this day, further strengthened by excellent support provided by the Premium Assist team, with notable dedication from Sam.””

““Moving to another Giacom billing solution ensured we retained our dedicated Account Manager, while our Premium Assist support team brought extensive, cross-platform expertise to both our previous system and the new environment.””

“The continuous interaction we have with our Account Manager, Technical Support and others at Giacom is why we’d recommend them every time. Other companies may offer better rates, but Giacom truly puts us at the centre of everything they do. If you have that level of trust with a company, why would you go anywhere else?”

“The level of service we receive from them is simply outstanding. We’d recommend them every time.”

“When we’ve used other CSP models in the past, they’ve often felt slow and sluggish. But the Giacom Cloud Market is a provisioning portal we can rely on. Creating accounts takes two seconds, services are quick and easy to order and it’s so simple to use. Plus, the portal is always up-to-date and feels fresh with the range of products and integrations on offer.”

“Time after time, they go the extra mile, helping us with complex customer requirements and technical queries. It’s what makes our relationship with Giacom so fantastic.”

“Giacom has been our partner of choice for cloud services for the past few years. The level of service we receive from them is simply outstanding. Our Account Manager has been instrumental to us obtaining new business and has saved us countless of hours by answering any and every question we ask.”

““Abillity has been essential to growing my business. What used to take up to two days on my old billing system now takes just a couple of hours on the Abillity platform. The time it’s given back is huge.””

““I’ve had the same Account Manager and Billing Manager supporting me for years, and that continuity and guidance have made all the difference.””

““As a small telecoms company, having a platform that’s easy to use, and people who genuinely have your back, is invaluable.””

““Working with Giacom has enabled us to successfully evolve into a Managed Service Provider, adding IT Services to our portfolio whilst simultaneously streamlining our operations.””

““The software tools provided to us by Giacom have transformed our operations. From automating processes, to enabling our customers to self-serve, Giacom have given us time back to focus on what matters most, and to look forward to what comes next.””

““The support we receive from Giacom is second to none, from the Premium Assist team, to our Account Manager, Sam Smith. Giacom are an extension of the Midas team, and our long-standing partnership is a testament to its success.””

“I’d like to keep Giacom a secret to myself because of how impressed I’ve been, but of course I would definitely recommend Giacom to other MSPs!”

“The Cloud Market portal is user friendly, simple to use and gets good feedback from our team. It’s generally very challenging to get to grips with a new portal, but we didn’t have that issue with Giacom’s Cloud Market.”

“The service is very good. Since we started our journey with Giacom, I’ve been really impressed with the ‘partner approach’ they have. This is the type of partnership I look for in vendors and distributors across the board.”

“Galaxy Enterprise Edition has helped transform the way we proposition mobile solutions to customers. No longer are we confined to a simple airtime and device model – we now have scope to offer services outside of these which benefits both us and the customer, without being a strain on our own resource. We’ve seen increased customer satisfaction as a result and improved profitability ourselves. Our advice to partners would be to embrace the Galaxy Enterprise Edition proposition and utilise the fantastic support on offer from Giacom, be that marketing or sales.”