HappyCo

““Whenever I talk to anybody from HappyCo, it always feels very personal and like a true partnership. The team isn’t hyper-focused on revenue, but instead on asking questions like, ‘What can we do for you?’ or ‘How can we improve this process?,’ which I value quite a bit.””

““The more we spend time on our physical asset and the analysis of what the buildings need and the residents want, the more profitable our projects are and the better off our residents’ experiences are.””

“We are in a world of instant gratification — people want to have answers right away. It was important for us to be able to bump up our customer service, bump up our timeliness in getting back to residents and fulfilling their needs. Because HappyCo integrates with Yardi, we are now able to access any inspection from anywhere — and that’s exactly the solution we were looking for.”

“Prior to Inspections when a resident called the hotline number to discuss move out charges, our corporate management would have to call the site to get the inspection scanned and any photos emailed over, in order for us to assess what the resident was disputing.”

“Site performance has improved greatly. Maintenance has really enjoyed being able to take the iPads or iPhones around, and as soon as they get back in the office, it syncs up and emails a report right to me. Compliance has improved dramatically since we started using the app.”

“I feel that we’re capturing more move-out charges because our teams are having to be more detailed when they do inspections.”

“We were worried that it was going to be a difficult process because it was a new program to us, but it was easy to learn. It probably takes about 5 to 10 minutes to train someone on how to use the Happy app. We had one webinar and the whole staff just took off and started doing the inspections.”

“There was a short period when HappyCo and Yardi had to talk to one another. But that process was very quick, maybe about a week total.”

“The industry is moving away from making decisions based on assumptions and is now moving towards a data-driven model, and tools like Inspections by HappyCo are accelerating this trend,”

“But if I find that units are laid out differently or there’s always carpets in every unit, at lunch I’ll make changes to the template right there using the DD Manager’s Dashboard and dispatch the updated templates before the lunch break is even over. So I’m able to speed up the walk, and I can even spot trends with issues on the property in real time. Before you just had to hold your breath and hope there weren’t a bunch of issues the seller had not advised you of — now we can see the status of the water heaters, carpet etc. right as the inspections are completed.”

“Prior to each due diligence, I customize our inspection forms so they best match the property and its unit layouts, so our staff can go into each unit and complete the inspection faster,”

“We made a training video, but the Inspections app is so easy to use there’s not much training required.”

“Our staff travels from all over the country to perform these walks. I needed a tool that was incredibly easy to learn — so if they’d never seen the software before they could still use it right away,”

“Our inspections actually take longer now, but that’s a good thing because we’re collecting far more data which allows us to prepare an accurate budget and renovation strategy.”

“Where the software becomes really useful is in formulating the renovation strategy. It’s incredibly powerful to know the different styles of unit flooring, countertops and appliances. It’s this detailed level of unit data that allows us to specify with a high degree of certainty where we should invest our renovation dollars and how much we need to invest.”

“When you’ve got a deal, it’s critical to be able to move fast as that’s part of the competitive advantage. The sooner you close, the more likely the seller is to accept your offer. You need a tool that’s super nimble with minimal training. The user interface is 99% of this game.”

“I find that a lot of Multifamily products out there have been designed for engineers, while the HappyCo product is super intuitive, and one of the only tools I’ve found that people can just pick up and use.”

“Being able to get the information we need in a timely, routine basis is everything. HappyCo has streamlined communication between all of our management partners to where we’re able to see exactly what they see and pivot and make adjustments as needed.”

“HappyCo has the best way of measuring and providing the data we need. In past situations, systems were antiquated and not at the level that HappyCo can provide.”

“When we can see reports with inspection photos all in one place, it helps us make better decisions from afar.”

“Completion of periodic fire and life safety inspections by our property staff has increased 15% YTD in our stabilized portfolio. This speaks to the platform’s ease of use, allowing our teams to quickly document critical fire and life safety inspections that help ensure we’re providing safe, quality affordable housing to our residents.”

“More data is better. The more we have at our fingertips, the better and quicker decisions we can make. One of the things Standard has focused on across all of our management companies is having the same software products and the same types of systems, so that it’s easy for us as owners to make difficult and important decisions.”

“For me, AI and innovation are the next step. It's what you have to do to keep up, and if you don't, you'll get left behind. The biggest thing is that you've got to do it ethically. You've also got to make sure your teams understand it. But at the end of the day, if you provide them with a tool that allows them to save time, it goes right back to our goal of making life easier for our onsite teams.”

“When I announced we will roll out Happy Property, our facilities team gave me a standing ovation. They're thrilled to use it for inspections and full logs, enabling our regional facilities directors to monitor remotely. It will save us a ton of money and travel time while ensuring the work gets done.”

“HappyCo has made our lives easier by providing the tools we need to be more efficient and effective. The support from their team during the implementation has been fantastic, making the transition smooth and successful.”