Help Scout
Software Development
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Hiring now
Is Help Scout hiring?
Yes. As of November 2, 2026, Help Scout has 6 open roles on Metaintro. 3 were posted in the last 30 days.
Open roles
Newest first. Pay shown when the posting lists it.
- Director of Product DesignDesignUnited States · Remote · $226K – $242K/yrUnited StatesRemote$226K – $242K/yr14d ago
- VP of PeopleHuman Resources/Talent AcquisitionUnited States · Remote · $227K – $250K/yrUnited StatesRemote$227K – $250K/yr28d ago
- Head of Product, Growth + MonetizationProduct/Project ManagementUnited States · Remote · $263K – $290K/yrUnited StatesRemote$263K – $290K/yrSep 22, 2026
- Account Executive, Mid MarketSalesUnited States · Remote · $100K/yrUnited StatesRemote$100K/yrSep 18, 2026
- Director, Performance MarketingMarketingUnited States · Remote · $198K – $218K/yrUnited StatesRemote$198K – $218K/yrAug 13, 2026
- Head of Product, ConversationsProduct/Project ManagementBoston, Massachusetts, United States · Remote · $263K – $290K/yrBoston, Massachusetts, United StatesRemote$263K – $290K/yrAug 12, 2026
Hiring pattern
How fast Help Scout is adding roles, and how they're set up.
New roles each monthRoles first posted in the month
Customers
All 37 companies Help Scout names as customers.
Customers hiring now13
- Boston University183 open roles
- BetterHelp173 open roles
- Gusto138 open roles
- Hinge Health81 open roles
- Litmus35 open roles
- Moment23 open roles
- Padlet19 open roles
- TeamSnap9 open roles
- University of South Carolina4 open roles
- Buffer4 open roles
- Spindrift4 open roles
- Mixmax2 open roles
- Harley Therapy1 open role
Case studies9
- Threadless
- George Washington University
- Brain.fm
- Switcher
- The New Wheel
- Freightzy
- eCatholic
- Mabel's Labels
- OnePageCRM
What their customers say
Quotes from people at Help Scout's customers.
“Help Scout helped us consolidate our previously scattered support channels into a single platform and provide more consistent support to our customers.”
“It’s rare to find a company that blends great technology with exceptional service. Clearly, the leadership knows how to cultivate a team that is knowledgeable, helpful, and refreshingly honest.”
“We now have a calm, measurable, and accountable approach to support that ensures our customers receive timely and quality service.”
“It takes a lot of manual effort, busy work, and aggravation out of the support process, so we can focus on what really matters — helping each other and creating a better experience for our customers.”
“Our team was able to teach themselves Help Scout in a day. It's like using a shared email inbox — just way more robust and better looking.”
Show 13 more quotesShow fewer
“Everything I need for my customer support without the complexity of Zendesk.”
“Help Scout has completely changed how we operate as a support organization. Its brought us structure and flexibility at the same time.”
“I've tried every single help desk on the market (and continue to evaluate new solutions), and yet I keep finding myself coming back to Help Scout.”
“Not only is it part of our daily work life, it's such a well thought-out tool for doing email support that I can't imagine living without it!”
“The ease of use is simply there. I've used several other ticketing platforms and by far, Help Scout is superior.”
“Help Scout was the modern customer service software solution that was exactly what we were looking for. From the feature set to the pricing model, Help Scout has been great for us.”
“Excellent UX. It’s just pleasant to use. There are no distractions, but functionalities are right there when you need them.”
“Help Scout has helped us reduce our workload by 50%, making our team twice as productive”
“Back when I was the sole support person at Padlet during its early years, Help Scout was my rock—it made it possible to manage everything on my own for six years!”
“It is the best platform to manage the customer support. Also it is an amazing way to interact with my colleagues and quickly get feedback. A real must for remote team work.”
“It's simple to use and every time I have an issue or question I email customer service and I get a reply within in minutes.”
“Great support. Whenever I have a question, Help Scout's reply is fast and accurate. In terms of feature suggestions, I feel like Help Scout actually listens.”
“Help Scout is by far the best support product I have ever used.”
AI launches and partners
What Help Scout has launched and who it works with on AI.
- LaunchScoutEnvoy combines frontier models with insights learned from conversations to create the AI agent Scout, which delivers answers and escalations.
- LaunchCompass AI AgentHelp Scout's Compass AI Agent combines frontier models with insights learned from 3+ billion conversations.
Interviews
How Help Scout describes its hiring process.
“Learn about our hiring process and how it aligns with our remote culture.”
Skills they ask for
Most frequent across open postings.
Most requested skills
- AI tools
- Data analysis
Tech stack
- CMS
- Contentful
- Frameworks
- Gatsby
- Analytics
- Google Analytics 4
- Google Tag Manager
- Libraries
- D3.js
Company facts
- Headquarters
- Boston, US
- Founded
- 2011
- Industry
- Software Development
- Sector (NAICS)
- Information
- Peer
- Website
- helpscout.com
Sources: Headquarters and Founded from Wikidata · Industry from Wikipedia (CC BY-SA 4.0)
Roles by location
Where Help Scout is hiring. Pick a city to see its roles.
Similar companies
Companies in the same industry as Help Scout that are hiring now.
Questions about Help Scout
- Is Help Scout hiring?
- Yes. As of November 2, 2026, Help Scout has 6 open roles on Metaintro. 3 were posted in the last 30 days. The most are in Product/Project Management (2), Design (1), and Human Resources/Talent Acquisition (1).
- Where is Help Scout hiring?
- Help Scout is hiring in United States and Boston, with the most open roles in United States.
- What is the interview process at Help Scout?
- Help Scout describes it this way: “Learn about our hiring process and how it aligns with our remote culture.”
- Who are Help Scout's customers?
- Help Scout names 37 customers, including Boston University, BetterHelp, Gusto, Hinge Health, and Litmus.
- What skills does Help Scout look for?
- Its open roles most often ask for AI tools and Data analysis.