Yes. As of November 2, 2026, Helpshift has 10 open roles on Metaintro. The most are in Developer (3), Operations Management (3), and Artificial Intelligence/Machine Learning (1).

Who are Helpshift's customers?

Helpshift names 14 customers, including Gameloft, Zynga, Jam City, Rovio, and SYBO.

Helpshift

Computer Games

Helpshift is the AI-Native Player Engagement Platform. We combine Technology, AI, and Human expertise to transform player interactions into measurable business outcomes across four solutions — Support, Engagement, Trust & Safety, and Community — for the world's leading gaming studios.

See 10 open roles Ask about Helpshift

Hiring now

10open roles

Is Helpshift hiring?

Yes. As of November 2, 2026, Helpshift has 10 open roles on Metaintro.

Open roles

Newest first. Pay shown when the posting lists it.

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View all 10 roles

Customers

All 14 companies Helpshift names as customers.

Customers hiring now6

Gameloft61 open roles
Zynga45 open roles
Jam City12 open roles
Rovio5 open roles
SYBO4 open roles
Trailmix2 open roles

Case studies7

Kixeye
Huuuge
TopHatch
Atlas Reality
Garden Joy
Oakever Games
Rovio Entertainment Group

Other customers1

Ludia

What their customers say

Quotes from people at Helpshift's customers.

“"Switching to Helpshift has been a game-changer for Ludia and our customers. The transition was seamless, thanks to their Incredible team. By adopting their new AI-powered approach, weʼve dramatically improved service quality, reduced customer wait times, and better served our gaming communities through seamless, built-in translation tools. That's a powerful combination of better service and real-world savings."”
François Daoud · Vice President Marketing · Ludia

“”Care AI agent is working out of the box. It is significantly easier to implement than all the previous workflows we had, it's much less manual. It's a really amazing tool to deflect. I honestly don’t want to go back to bots. It’s such a clear win, this is absolutely the way forward. It's really effective.”
Konrad Jakubowski · Head of Player Services · Huuuge

““This is really good way of getting support and response time was very fast I am very please Thank You so much and keep up the great work.””

““New Support system is great. Thanks yall””

““This Bot Support is more convenient now compare to the past, its very convenient to us player on our problem to solve, thank you””

Show 4 more quotes

““ AI Compose is incredibly useful for refining responses—adjusting tone, expanding text, and ensuring polished communication. When I’m very busy, I can quickly type something, hit a button, and instantly have a well-phrased response without spending extra time making it sound just right, or correcting myself, which is incredibly useful.””
Kari Franz · Customer Support & Operations Manager · Kixeye

““ The AI Summary feature is great. It lays everything out clearly, making it easier for agents to get a quick overview. While it doesn’t replace reading the full ticket, it’s especially helpful for agents who may not be as knowledgeable or trained.””
Kari Franz · Customer Support & Operations Manager · Kixeye

““For Kixeye, building a strong connection with users is crucial, which means matching the player’s emotion. We constantly emphasize this to our agents, and with Helpshift’s AI Sentiment feature, it’s now easier to gauge how to approach players—whether they’re neutral or expressing frustration with their complaints.””
Kari Franz · Customer Support & Operations Manager · Kixeye

““Our former provider lacked key mobile support features and gaming expertise, which limited our automation efforts to 20% in total and impacted the players’ experiences. Their pricing model and reliance on third-party vendors resulted in unplanned costs and scalability issues.””
Pascal Debroek · Player Support Lead · Rovio

AI launches and partners

What Helpshift has launched and who it works with on AI.

LaunchPartner AI Moderation BotThe partner AI moderation bot detects harassment, hate speech, scams, and abusive behavior within Discord channels.
LaunchDiscord moderationHelpshift delivers Discord moderation using a partner-powered AI moderation bot and experienced human moderators.
LaunchAI-driven moderation technologyHelpshift offers AI-driven detection for toxicity, harassment, hate speech, and disruptive behavior.
LaunchAgent GroundingHelp Center content grounds Helpshift’s AI Agents to support accurate answers.

Skills they ask for

Most frequent across open postings.

Tech stack

CMS: WordPress
Analytics: Google Tag Manager; Matomo; Google Analytics 4
Libraries: jQuery; Swiper; Lottie; GSAP

Company facts

Headquarters: San Francisco, US
Founded: 2011
Industry: Computer Games
Sector (NAICS): Information
Peer: Graton Resort & Casino
Website: helpshift.com
Social: Facebook

Similar companies

Companies in the same industry as Helpshift that are hiring now.

Questions about Helpshift

Is Helpshift hiring?: Yes. As of November 2, 2026, Helpshift has 10 open roles on Metaintro. The most are in Developer (3), Operations Management (3), and Artificial Intelligence/Machine Learning (1).
Who are Helpshift's customers?: Helpshift names 14 customers, including Gameloft, Zynga, Jam City, Rovio, and SYBO.