Hitachi Digital Services

“Hitachi Digital Services role is far more than just a systems integrator,” says Thompson. “The team took on a strategic role from the outset and is an active part of our steering committee, working closely with our leadership team to ensure the best project outcomes.”

“We had to completely change the operating model two months into the project due to the pandemic,” explains Thompson. “Meetings then had to be virtual. But it didn’t slow us down too much – Hitachi Digital Services helped us maintain momentum.”

“We did our due diligence, but Hitachi Digital Services already understood our business, offered a compelling formal proposal, and had the skills and experience we needed,” explains Thompson. “Perhaps most importantly though, Hitachi Digital Services is a good cultural match, with values that align to our own.”

“With many thousands of seasonal employees and the potential for that number to grow significantly, we need to be able to onboard and offboard workers efficiently. By upgrading our Oracle business systems, we’ve achieved our original goals around cost avoidance, eliminating complexity, and supporting growth with greater scalability. With automated processes, we can move employees to positions where they can add more value to the business, which in turn will aid growth. And, with Hitachi Digital Services by our side, we’re building the foundations we need to double in size.”

“Implementing Oracle Fusion PD and Quality modules has empowered us to consolidate multiple in-house systems into a unified platform. This integration establishes a harmonized change management system, standardized quality processes, and consistent global metric reporting across all Business Units, resulting in reduced maintenance, training, and operational costs while streamlining reporting and quality metrics across all locations.”

“A true partnership ensured that everyone was working as a team, meeting deliverables, identifying and removing roadblocks before they happened. This is fantastic.”

““The Hitachi Lumada-based solution allows us to ensure that when we get an improvement, we can keep it and move on to another focus area. Each time we see a performance improvement, we can set the analytics to alert our operators if we start to drop below our newly optimized level and they can take the necessary action to correct it.””

““We’re in a volume game and must utilize our assets effectively,””

““The insights and alerts from the solution reduce operator variance by bringing the capability of less-experienced operators up to that of the most experienced,””

““We created metrics to ensure we are measuring for – and getting – the value we were promised. And we are getting it,””

““The Hitachi solution allows us to ensure that when we get an improvement, we can keep it and move on to another focus area.””

“As we first started working with Hitachi what was readily apparent to us was how much industry-level experience they bring. We really felt we had a great team to understand how we could better improve our maintenance operations to support our customer.”