Hiya

“El retorno de inversión es tan bueno que se amortiza solo. La experiencia del usuario final es muy pulida. Nuestro logotipo es instantáneamente reconocible y genera un alto nivel de confianza en el destinatario de la llamada.”

“With Hiya Protect we’ve been able to block spam and fraud calls with 97.4 percent accuracy, which is phenomenal.”

“Hiya Caller Reputation gives us a quantitative measurement, taking the guesswork out. All kinds of factors can impact reputation, and having the metrics to be able to effectively manage it is really important.”

“Before, the only measurements we had for call success were customer complaints and the answer rate of our outbound calls,”

“I want the community to trust us — not only for the work we do but for how we’re treating our customers and potential customers with respect. Sending spam to people is not treating your customers respectfully.”

“The number of complaints went down dramatically, and the answer rate for our technicians calling out went up dramatically,”

“Hiya Caller Reputation helps us gain insight into potential causes if we’re labeled as spam,”

“This tells carriers that if anybody’s calling from this number, they shouldn’t be — and the call should be flagged,”

“We’ve been able to provide caller IDs to all of our team members, so customers see the name ‘Zoom Drain’ when they call, instead of just their name or some random number. That’s really important for reputation, that it’s a business calling and not just an individual,”

“Unanswered calls cost us time and money, because if a customer doesn’t respond, we have to reschedule. And that impacts our brand, our reputation, our ability to keep our word,”

“Before Hiya, 30% of calls went unanswered — costing time, money, and customer satisfaction. Now those calls are answered, and Caller Reputation takes the guesswork out of customer trust.”

“Hiya Branded Call and Caller Reputation tie into everything we’re doing,” says Adam. “The phone call looks nice, the person on the phone is friendly and helpful, and that ties in with the whole experience at the school: it’s cohesive, fun, and professional.”

“Hiya makes scheduling and many other parts of our business run so much smoother. Instead of trading messages, now students can see who’s calling and they pick up,” says Adam.”

“We want to represent what we do in a professional way, including our outbound calls. Hiya Branded Call fits with the image we’re trying to portray, and adds a special touch that our competitors aren’t doing. That can make all the difference.”

“With Hiya Caller Reputation, I have one resource I can check and that’s part of my routine each week,” says Adam. “I can get a report card instead of finding out about issues randomly. Before, we wouldn’t find out for days if our calls were labeled as spam — and those days can be expensive if we’re not reaching people. Now, if we’re labeled as spam, we can see why.”

“It was frustrating, especially because it was early on and we had a lot of startup work to do and keep track of,” Adam explains. “Spam labeling was a new issue I was totally unaware of. We were trying to build our student base, and all we had was phone calls and emails — so getting labeled as spam affected our business a lot.”

“We were labeled as spam right off the bat,” says Adam. “People didn’t recognize the number and they didn’t pick up. For a prospective customer, that first call is essential — the longer you’re trading messages and emails, the more likely it is that a student won’t come in for a tour.”

“Hiya Caller Reputation makes us proactive instead of reactive. Before, we wouldn’t find out for days if our calls were labeled as spam. Now, if that happens, we can see why.”

“Hiya no estaba en nuestra lista a finales de 2019 o principios de 2020, pero este proyecto tuvo prioridad sobre cualquier otra cosa y ha marcado la diferencia.”

“En 2019, nos costó ver estas cifras. Con la incorporación de Hiya, ahora estamos viendo un fuerte retorno en nuestros porcentajes de devolución de llamadas.”

“Pensamos que veríamos un aumento en las tasas de respuesta de un porcentaje o dos. No esperábamos un aumento tan significativo.”

“Poder verificar la eficacia con datos estables es una de las cosas más importantes que otros centros de llamadas deben considerar al evaluar a los proveedores. Pudimos demostrar mejoras.”

“Los informes de spam que recibíamos antes de Hiya causaban una gran frustración a nuestros empleados. Ahora podemos llegar a muchos más clientes al primer intento.”

“Le retour sur investissement est si bon qu'il s'autofinance. L'expérience de l'utilisateur final est très agréable. notre logo est immédiatement reconnaissable et inspire un haut niveau de confiance au destinataire de l'appel.”

“Antes de Hiya, nuestros agentes no podían trabajar con los consumidores en soluciones porque no podían llegar a ellos. Con Branded Call de Hiya, los agentes ahora pueden hacer lo que mejor saben hacer: conectar ””