iCareManager

“Now, everything is live. Once you enter the information, everybody has access to it.”

“It never feels like a burden to reach out. The team is responsive, respectful, and always trying to find a solution.”

“We’ve never had a better training system. Our previous facilitator just couldn’t keep up with the level of detail iCM provides.”

“Other platforms couldn’t compare. Once we saw iCM, we cancelled all other follow-ups.”

“From our executive directors to our staff to the guardians, everyone now has access to real-time, live information.”

“Everything felt dated. Some systems require you to buy every module separately. It just didn’t make sense.”

“We were on a paper system. Supervisors would hold onto records and not upload them. That meant only they had access.”

“Just having you guys there even after implementation, listening to what we need.”

“iCareManager’s team support for us is a huge benefit that we don’t see with other management, data management systems that we have throughout our corporation.”

“The visual aspect of being able to see what is happening and going on, the dashboard makes everything right there, so you can see it.”

“I think iCareManager has really improved the consistency of documentation.”

“Organizations really need to look beyond just the compliance and what a good system should actually do is make your day-to-day work easier and help staff communicate better and really affect the client’s lives.”

“The implementation matters because the more consistently a system is used, the more value you’re going to get from it.”

“Really think about how much your systems are affecting your daily work and the quality of the care that you provide.”

“The best use of AI is, I think, helping staffs just spend less time buried in the paperwork and more time supporting our people.”

“This field, relationships and human judgment are so important.”

“I don’t see it replacing people.”

“I really think it’s got a lot of potential in this field. I think reducing administrative work, identifying trends, improving efficiency.”

“One thing that we’re really excited about possibly seeing is someday leadership can just talk into the system and say, give me a full comprehensive report of this person. Give me the trends, give me the incidents, the medication, the appointments, everything that’s going on and give me a nice quick summary in a meaningful way.”

“Gives you a really big full picture of what’s going on on the day-to-day with those three modules for us.”

“Now we can see it and we can compare if there was an incident going on, what’s going on in care tracker and what’s going on with the medication management.”

“Medication management, again, it gives us a very quick look at what’s going on.”

“Looking at trends, improving follow up and identifying opportunities for more support and training has really helped with the incident management module.”

“Incident management is kind of where I live in the operations world.”

“It gives leadership, direct support professionals a really clear picture of what’s happening day to day.”