Interface.ai

“AI hasn’t led us to cut staff – we repurposed their time toward what matters most. Our team is more fulfilled, our members are happier, and the credit union is growing as a result.”

“Automating routine calls gives our team more time to help the members who really need extra support, and help them quickly.” – Jeff Gehris, COO, Securityplus Federal Credit Union”

“Some members were hesitant to speak with the Voice AI Agent at first. But, as soon as they interact with it, they realise how easy and helpful it really is. Adoption is at 92%, a clear sign that members not only feel comfortable using the Voice AI, but actually prefer it.”

“We knew our IVR had to be replaced. But this was also a chance to rethink how we serve members – and Voice AI was the natural solution.”

““ “Our agents are now having deeper, more meaningful conversations with members. They’re not just providing basic information – they’re solving real problems. This has improved the day-to-day experience for agents and strengthened member engagement.” ””

““ If we hadn’t launched Voice AI, we would have had to hire more staff to maintain service levels ””

““ We forecasted contact volume would jump exponentially. Voice AI became the solution to divert that traffic to protect our call center staff and ensure service levels remained high. ””

““We’re hitting those thresholds more consistently now — even with less staff.””

“When our agents want to help a member but can’t quickly find the answer, it’s frustrating for the agents and for the members. Giving them instant access to the information they need helps everyone – a more satisfied agent and a happier member.”

“Members expect quick answers, but they also expect them to be accurate and up to date. When our frontline staff can access the right information instantly, it leads to a much better member experience.”

“We take a very human approach to AI. It’s not about replacing people – it’s about empowering our employees with the information they need so they can better serve our members.”

“When Ray went down during the Amazon outage, we got more compliments about Ray than we’d ever received. Members were asking, ‘Where’s Ray? Why am I talking to you?’ That was the moment we knew adoption had really taken hold – especially among the members who pushed back hardest at the start.”

“We had less than 100 calls coming in after hours before voice AI. Now it’s significantly more. Members are calling knowing we’re closed, knowing they’re going to talk to Ray. That tells me they actually want self-service.”

“Push-button IVRs are a thing of the past. I’ve felt that way for years. When I joined Radiant and saw the depth of buttons people had to press to get to different departments, I knew that wasn’t a good member experience, and it wasn’t a foundation we could grow on.”

“I’m excited. I really think interface.ai will help us give our members a different experience – more virtual versus walking into a branch. And if we can get them to adopt the way our own members have, that’s the whole game.”

“We were at about $500 million in assets when I joined. We’re $800 million now, and automation has saved us roughly four headcount – about 25% of what we would have needed. That’s the difference between growing smart and growing by body count.”

“What set interface.ai apart was the partnership. They monitor the system, and if they spot a chance to automate something, they recommend it and build it. As they learn better ways to serve members at other institutions, we benefit too. That’s the kind of partner we wanted — not just a tool.”

“Pick a partner who knows credit unions. That’s what we did with interface.ai, and we’re very happy with our decision.”

“I’ve actually increased staff since we rolled out interface.ai. It was never about replacing people – it’s a partnership that’s let us grow the team.”

“With AI automating common queries, the staff gets their most important time back – time to focus on relationship and empathy instead of being bogged down with manual tasks. That’s the best kind of balance between AI and the human touch.”

“Ken, our Voice AI agent, handles the basic routing numbers and balance checks, so our contact center team can focus on the harder questions and building relationships with members.”

“We wanted to make sure we understood each step before we added the next one. Start slow and take your time – AI is likely new to your members, and to your team.”

“interface.ai was built for credit unions and small banks. That was really important to us.”

“Adopting AI really wasn’t about fixing a problem. It was about making sure we met members where they needed us most.”

““interface.ai’s Intelligent Virtual Assistant will enable us to eliminate abandonment rates & call wait times. And also provide full service to members 24/7/365, helping us enhance our member experience. Furthermore, enable us to optimize our operational costs by creating efficiencies across the organization””