LivePerson

““Finding student numbers is a lot more efficient. It sped up the process of figuring out who is calling. Once we have that information, we can answer almost any question that they have, or be able to direct them to the proper people.””

““I can do it right away automatically while the phone call is in session. When I’m done, Tenfold logs it in, and I move on to the next one.””

““Plus, from the recruitment standpoint, productivity increased because of the pieces of Tenfold. The popup, click-to-dial, and the information coming in have made the recruiters’ jobs easier.””

““It’s just really about that relationship building with that student. I can already look at all of the information about that student, get a good idea of who that student is, even before I pick up the phone. Click-to-dial has also decreased their error rates,””

““Before Tenfold, we spent a lot more time trying to solve problems that really would’ve been solved had we just known who talked to that person and what they said to them. We now have that data within the student record in Salesforce.””

““We picked Tenfold because of the compatibility with Salesforce. They allowed us to actually keep our 1-800 number, which was one of the biggest factors for us.””

““Tenfold had all the features we were looking for. It was a great match for us from a financial standpoint as well.””

““In a perfect world, we really wanted everybody to just jump on Salesforce or be able to jump on Banner and put notes in the same spot. But because of security reasons, our student callers can’t necessarily have access to certain screens within Banner that our financial aid staff can,””

““Tenfold really made helping students more efficient. It’s put everything that we need to know about that student in one spot.””

“Universally our reps think that Tenfold is very easy for them to use and not intrusive in their day-to-day activities,”

“We made a large implementation of Tenfold with Salesforce and the results have been great. We have access to a variety of call data that was previously not possible, and the ability to interact with calls outside of Salesforce is a huge win for our multitasking team.”

““LivePerson provides automation as a service — and we want to provide service as automated as possible, so customers get what they need quickly and securely.””

“What we’ve seen is a large appetite to grow the messaging channel. It’s quick, it’s secure, and it’s delivering what our customers need,”

“We weren’t surprising and delighting our customers. There was a push to evolve — to connect faster, resolve smarter, and tailor experiences in a way only digital-first tools can deliver.”

“The introduction of secure forms and in-app authenticated chat has transformed our customer conversations. Information needed to securely access accounts is already captured, which means agents can immediately start building rapport with the customer and provide the required support. Feedback from our agents and customers has been incredibly positive.”

“We are dedicated to making our customers’ lives easier, and that includes when and how they contact our support teams. LivePerson has enabled us to introduce new engagement channels and services that fit around our customers and their lives, making it quicker and easier for them to get the support they need, when they need it.”

““With bots and intent analytics, we plan to continuously innovate and optimize — to stay the highest rated in the industry.””

““We’re researchers at heart, and LivePerson’s tools helped us learn and automate more than we thought was possible,””

““We know how important communication is, but we were getting almost 100,000 interactions a week and having difficulty delivering the best service,””

“The only way to scale was to get away from manual ticketing and invest in messaging and automation.”

“Tenfold has been a great partner. They are willing to collaborate and go above and beyond to help us, the customer, be successful.”

““When we implemented LP 360, everything changed. Including my role. Instead of worrying about managing people, I’m able to focus on improving operations and working on things that bring value to our customers and the company.””

““The LP 360 program is great because it has been pivotal in elevating our customer satisfaction and allowed us to expand into new and innovative product lines without the worry of handling customer service constraints.””

““It was much easier than I was imagining. It was a huge project, but LivePerson took care of everything and I didn’t have to do much.””

““We want our customers to feel like we’re there for them whenever they need us. LivePerson makes it possible to deliver on this.””