Lorikeet

““We trust Lorikeet to help us help our customers, and get them real answers.””

““We’re excited to explore other ways Lorikeet can help us grow Flex — like through email or voice support. That way our human agents can focus on solving more complex customer challenges.””

““We tested AI solutions head-to-head and Lorikeet was a winner in every metric.””

““CX opportunities feel endless now. We’re excited about the power of Lorikeet and how it can help us scale without losing the human touch.””

““Lorikeet handles actionable, process-based workflows seamlessly.””

““The Lorikeet team loves untangling complex models — they know exactly what issues we’re solving for.””

““Our category is competitive — so having Lorikeet to support our growth while improving our customers’ experience is essential.””

““When Lorikeet hands a ticket over to a human, the investigation’s already been done — the human agent can take the action and get a speedier resolution.””

““Lorikeet understands the whole context of a conversation, not just a simple question.””

““Support's not about doing more with less — it's about doing better with more. With Lorikeet we’re scaling with intention.””

“"Lorikeet absorbs around 50% of calls that were scam noise. Zero human triage time wasted."”

““After one month live, our voice AI is answering every single parent call. 100% of calls answered and handled, where answer rate used to be around 10%.””

“"Right now Lorikeet is handling 700 chats. I'm not reviewing them, and it's not saying anything wrong. It's a very different product."”

“"We don't have to go in and configure endless workflows. Instead, the team can use Coach to state our goals, get recommendations, and have it take action for us."”

“"Lorikeet stood out for the quality of the product. The speed of iteration is impressive."”

“Lorikeet’s AI agent is fantastic at connecting customers to the information they want and providing them with near-immediate answers. Its responses are surprisingly brilliant, answering questions in ways we hadn't considered based on its training on our knowledge base. We learn from them, and our customers get answers much faster. It’s a win/win.”

““Now the team can ask Lorikeet, get responses in the moment, and immediately act on customer needs. Hiring is a full-time job, onboarding is a full-time job. Lorikeet makes everyone more efficient.””

““The MCP server works really, really well. Right off the bat it works. The gaps get less and less every time.””

““With Lorikeet I didn't have to make that choice. Lorikeet takes the edge off the support volume, then the team can absorb the rest.””

“We're delivering faster, more efficient support to our patients like never before, with no compromise to patient experience.”

““If we couldn’t use Lorikeet anymore, I’d cry. We’d need to hire four new people immediately.””

““What made me most excited was launching Buddie quietly, and within minutes, patients were using it and getting immediate answers – at all times of the day.””

“Lorikeet’s fast ticket routing has been a total lifesaver. With 99% accuracy, we know the right person is getting the job every time, and our team has never been more efficient. The AI does the heavy lifting, so we can focus on helping customers, not tracking down misplaced tickets.”

“Lorikeet is the ultimate tool for any support team looking to boost efficiency and streamline ticket management.”

“It’s like having your best agent on their best day, available all the time.”