Mattermost

“Mattermost stands out as the premier open source chat solution for internal communications,” Göttel continues. “Dependable, self-hosting options and a user-friendly NGO licensing model further enhance its appeal.”

“Since implementing Mattermost as our sole internal chat tool, we’ve seen a significant improvement in cross-team communications.”

““We’re learning a lot from the Mattermost development teams,” Rusch says. “We truly value the Mattermost Handbook as a learning and education tool for our employees.””

““Playbooks supports emergencies really well,” Rusch continues. “Communication on problems is transparent and open, and we’re seeing much fewer requests by ticket or phone. We also like the reminders that keep everyone involved up to date.””

““It saved us a lot of time over the last three months,” Rusch says.”

““I just got feedback from a coworker who said, ‘I want to stay with Mattermost. I’m so lost in Teams. It’s confusing.’ So, our IT team will stay with Mattermost.””

““We don’t want to use Teams because it doesn’t have the ease of integration with other tools,” Rusch explains.”

““We’re heavy users of webhooks and integrations to the Atlassian stack, including Jira and Confluence,” Rusch says.”

“Playbooks supports emergencies really well. Communication on problems is transparent and open, and we’re seeing much fewer requests by ticket or phone.”

“If you’re looking for a solution that needs to be hosted on your own network and can be integrated in multiple places, I would absolutely recommend Mattermost,”

“As a global team, we use this tool 24/7; it’s central to our day-to-day operations," Duarte says. "So we’ve never needed to quantify its value; it’s clear. That said, having a centralized platform has without doubt significantly impacted efficiency, but critical for us is being self-hosted and secure.”

“Mattermost has helped us get around siloed working — the one-to-one and one-to-few communications,” says Natalia Duarte, product marketing manager at Spamhaus. “Without Mattermost, we’d have distinct teams talking amongst themselves, with minimal cross-functional conversations. Over time, Mattermost has enabled us to bridge that gap. The impact has been innumerable opportunities — more diverse perspectives contributing to a range of topics, providing much improved outcomes.”

“The time to remediate is much quicker now because we can have these rapid discussions.”

“Without Mattermost, we’d have distinct teams talking amongst themselves, with minimal cross-functional conversations. Over time, Mattermost has enabled us to bridge that gap.”

“Feedback showed that we needed to strengthen our reporting procedures with tools dedicated to the crisis.”

““For us, using Mattermost offers a huge benefit in mission velocity and safety. We found that also gave us a lot more time to fix cargo and fuel problems before the crew even shows up at the airplane,””

““This slash command allows users to request access to private team channels that are visible but private. This plugin lets the team admin approve access quickly, and we’ve gotten great reviews from that.””

““If you’re onboarding 2,000 people because your unit just merged, it’s a hefty workload both for the people who want to get on the team and the team admin,””

““We’re all working on the same problems, and Mattermost is great for getting people to collaborate across different organizations.””

““I’ve had conversations that include people from the Navy, Space Force, and Air Force—all talking in the same channel,””

““Before there was an official, approved chat channel, people were sharing information on Slack, Signal, and WhatsApp. While those are all encrypted, we wouldn’t have been able to track them if there was a security leak. Now that we have an official DoD-approved chat application, we have seen a mass migration to Mattermost.””

““Our goal is to promote collaboration across organizations within the Department of Defense,””

“Using Mattermost offers a huge benefit in mission velocity and safety. We found that also gave us a lot more time to fix cargo and fuel problems before the crew even shows up at the airplane.”

““I’ve never seen a messaging tool taking on a mission-critical level,” Jawaid says. “A messaging tool is just treated as a messaging tool; if it works, fine, if it doesn’t work, fine. But for us, Mattermost has to work. We are at that stage with this tool.””

““One good success metric is that if you don’t have too many tickets in your queue, that’s a good thing,” Jawaid continues. “Mattermost directly or indirectly plays a role in that success.””