NEC Software Solutions

“NEC made us feel in safe hands from start to finish. Migrations are hard yet we made it work at the busiest time of year. That’s how strong the relationship is.”

“With Citizen Access we have a system that is fit for the future and meets the demands of our citizens. While the time saving benefit it brings, has meant our back-office staff can play a more proactive role in keeping the city on track and support those who need it.”

“Processing is also far less resource heavy for our staff, which has improved our workflow and means we have time to deal with other issues, such as council tax fraud. E-billing also means a reduction in paper and postage costs, which is far better for our budgets and the environment.”

“Automating the customer journey when we did, has been extremely fortunate and has prevented our services from becoming overwhelmed. Offering an online self-service option has made it far easier for our residents to manage their council tax or business rates accounts during a particularly difficult time, which has also increased our customer satisfaction levels.”

“The time saved has given staff the opportunity to deal with more complex cases and provide face to face contact when possible, or telephone support to those who need or want it”

“Enabling citizens to submit online forms through Citizen Access, has led to a huge reduction in paperwork, as all those pieces of paper would previously need to have been handled by a member of the team. With staff being unable to work from our council offices at times, this capability has been more vital than we could ever have imagined.”

“The impact of Covid-19 caused incoming enquiries to surge and placed enormous pressure on revenues and benefits departments. Offering digital services has helped us cope and has enabled our staff to be able to spend more time with those who need more support.”

“NEC added value from start to finish. From a full process review through to file checking and two go-lives, we had the support we needed to deliver this important project successfully.”

“Our goal was always efficiency, but this change came into its own during the pandemic. Without it, staff would have been dealing with four times the volume of claims manually.”

““NEC’s Mobile solution has transformed how we work and is currently saving us 800 hours a year in processing and double keying. It’s easy to use, simple to roll out and has made a huge impact already.””

““The MTOR app has completely transformed the way I create and submit traffic tickets, it is quicker, more professional and easier to deal with roadside offences at the roadside.””

““As a force, working closely with NEC, we have delivered a National platform that is helping make a difference to officers’ lives and enables us to deliver a better service to the public””

“Retrospective facial recognition is massively beneficial to how we work because it can identify a possible suspect much faster than manual review. We’re doing everything we can to detect crime and utilise all opportunities available to prevent re-offending, and this tool is vital for both.”

“Key to implementing new systems successfully is an extremely well-managed migration. AdviseInc made sure this was a smooth process throughout so that trusts could fully utilise the system.”

““AdviseInc was amazing throughout the process! They went above and beyond, offering personalised support and promptly answering any questions from our NHS trust members.””

“NEC’s Single Person Discount Review service went really well from start to finish and identified a high level of savings. And because they managed all the customer contact too, it kept us focused on performance.”

““We’re moving from four systems to one, so we’re still planning that out really carefully. Once that’s done, we can start making the most of our new set-up and really change how we work. Like making it easy for tenants to book appointments, which should mean fewer calls and fewer visits.””

““Our strategic aim is simplicity. We wanted to reduce complexity, reduce costs and create a single point of contact. That’s why we opted for NEC Housing as our core strategic system.””

““We’re sending 25,000 free texts a month in Repairs alone. It’s so effective, we’re now looking to roll it out to other areas.””

““We were happy to be the early adopters because we knew we’d reap the rewards,” says Lambeth’s ICT Team Leader, Jose Garcia. “We knew NEC Housing would help us make good use of SMS. With GOV.UK Notify, we’ve also got a low cost way to send them.””

““Sending text messages through GOV.UK Notify is half the price of similar services, and it’s easy to trigger and track them through NEC Housing.””

“When you’re not fighting for answers, you can think about doing things differently. NEC Housing is giving us the time and space to plan for improvements.”

“NEC’s consultants were outstanding, particularly when it came to risk and compliance. They showed us how to uncover and keep hold of the ‘Golden Thread’, giving us an instant view of concerns and related activity.”

“Our housing managers are at the heart of how we work. Giving them a complete picture of residents and homes means a much more personal service which is in turn more effective. Moving asset management into NEC Housing made perfect sense.”

““NEC Housing’s UC rent verification tool has been incredibly productive for Metropolitan Thames Valley Housing. It’s easy to implement, easy to test and delivers great results quickly.””