Nordic

““There’s no way to do work like this without some level of disruption,” Dr. Eshowksy said. “What matters is being clear about why you’re doing it and helping clinicians understand the long‑term benefit.””

““As we grew, the lack of standardization started to slow us down,” said Dr. Scott Eshowksy, Chief Medical Information Officer at Beacon Health System. “What worked when we were smaller became harder to manage across multiple hospitals. We had too many versions of the same basic orders, and that made it tougher to keep things consistent system‑wide.””

“This solution has transformed our approach. With barcode scanning, we’ve reached 90-95% accuracy, significantly enhancing how we track surgical materials. It’s streamlined our workflow, minimized errors, and ensures that the right supplies are always available when we need them.”

“The Nordic team acted as an extension of our revenue integrity team, which greatly expanded our reach and reputation. They built trusting relationships with department and IT staff and leadership that helped us manage the change curve of new process implementation throughout the project. Nordic was so thoughtful about workflow and training that it is almost like we’ve had these tools for years – even though it has been a few months! We’ve gained millions in net revenue and are confident we will continue to see these returns for years.”

““This changed how we think about growth. Improving how patients move from order to scheduled care isn’t just operational. It’s a direct driver of patient access and operational performance.””

““We needed to better understand where that breakdown was happening across our workflows and systems. With Nordic, we simplified how referrals moved to scheduling, removed friction for our teams, and made better use of the appointment inventory we already had.””

““This wasn’t about generating more demand. It was about making it easier for our teams to act on the demand that was already there.””

““We assumed we needed more capacity. In reality, the system just wasn’t set up to act on the demand we already had.””

““Patients were coming to us, but too many were unable to get the care they needed.””

“Their team’s deep expertise and methodical approach enabled us to accelerate this critical project without straining our internal teams. They delivered a highly functional, validated system with such smooth deployment and handoff that it felt like an extension of our own IT department. That’s the true value of a trusted, specialized partner.”

“Merging our information and technology team with Nordic has freed us up to focus on our mission-critical work of serving patients and caregivers with the confidence that our digital tools are well-supported and maintained. The Hyperdrive migration project further highlights the power of managed services, and we’re delighted with how streamlined and collaborative the process was from beginning to end. The successful outcomes we’ve achieved greatly benefit our patients, clinicians, staff, and partners.”