Omilia
Software Development
Omilia is an enterprise conversational AI company that builds self-learning virtual agents for contact centers. Founded in 2002, Omilia powers 1 billion+ conversations in 30 languages for Fortune 200 enterprises across banking, insurance, healthcare, and utilities.
Is Omilia hiring?
Yes. As of November 4, 2026, Omilia has 158 open roles on Metaintro. 99 were posted in the last 30 days.
Open roles
Newest first. Pay shown when the posting lists it.
- Senior Conversational AI Delivery EngineerDeveloperArgentina · RemoteArgentinaRemote—14d ago
- Conversational AI Application Developer (English and French Speaker)DeveloperMarseille, Provence-Alpes-Côte d'Azur, France · RemoteMarseille, Provence-Alpes-Côte d'Azur, FranceRemote—14d ago
- Conversational AI Application Developer (English and French Speaker)DeveloperParis, Île-de-France, France · RemoteParis, Île-de-France, FranceRemote—14d ago
- Senior Conversational AI Delivery EngineerDeveloperMexico · RemoteMexicoRemote—14d ago
- Account Executive, SpainSalesSpain · RemoteSpainRemote—17d ago
- Freelance Transcribers - Multiple Languages (EU, AU & LATAM)WritingNetherlands · RemoteNetherlandsRemote—20d ago
- Freelance Transcribers - Multiple Languages (EU, AU & LATAM)WritingBelgium · RemoteBelgiumRemote—20d ago
- Freelance Transcribers - Multiple Languages (EU, AU & LATAM)WritingGermany · RemoteGermanyRemote—20d ago
Hiring pattern
How fast Omilia is adding roles, and how they're set up.
New roles each monthRoles first posted in the month
How roles are set upShare of open roles
Customers
All 15 companies Omilia names as customers.
Customers hiring now8
Case studies4
- Public Service Electric and Gas (PSEG)
- Piraeus Bank
- FUNKE
- Public Service Electric and Gas Company (PSEG)
Other customers3
- PS EG
- Eurobank EFG
- cdphp
What their customers say
Quotes from people at Omilia's customers.
“We are in the business of destroying IVR as a legacy experience and rediscover it as the new, digital channel…with not just technology; there is a portion that is art behind what we do”
“Working with Omilia has been an incredible experience. We now have clear insights into what customers are saying and how the system responds, allowing us to truly understand what our customers want. This visibility helps us pinpoint exactly where to improve our processes and better meet customer needs.”
““Although both PDS and Piraeus Bank senior management had reservations regarding the maturity of Speech/NLU technologies to provide quality service to our customers, we were very positively surprised to discover that Omilia’s NLU solution not only managed to provide an excellent Customer Experience, but also exceeded, by a large margin, our expectation regarding all KPI improvements.””
““W e had high abandonment rates — up to 20% across the various options . We’ve roughly cut those in half.””
““Caller identification is very important for the magazine division: we can successfully identify 87% of callers. In January, we had 3 million interactions between Omilia and our systems, and nearly 97% were successful.””
Show 7 more quotesShow fewer
“We look back at our decision to improve our contact center with Omilia’s conversation customer care technology as one of the most successful decisions with a significant impact on our customer-facing image”
““By using Omilia, we’ve been able to give that same customer experience across the board, regardless of whether we’re in blue sky or storm or some other sort of emergency event. .””
““We never have to switch to DTMF, whatever the size of the storm. Omilia has always been up and running 100% of the time, and it can handle whatever kind of loads we are seeing during the storm seasons.””
““We’ve really driven our containment up significantly, about 4%, which translates annually to somewhere in the neighborhood of 250,000 to 300,000 calls that are contained in our automated service, which would have otherwise been handled by [human] agents. We’ve also driven down our handle time significantly, with a 15-second drop in average handle times.””
“Working with Omilia was highly collaborative. They were very flexible, adaptive, and agile.”
“When we met Omilia, we quickly discovered that natural language gives us an opportunity we never even thought of before.”
“We’ve been tuning our IVR for 15 years and had achieved solid containment. But we needed a solution to improve the customer experience even more and provide a natural language conversation.”
AI launches and partners
What Omilia has launched and who it works with on AI.
- LaunchWorkforce AI platformOmilia’s Workforce AI platform delivers fully automated quality scoring for human and AI interactions, covering call quality, agent performance, compliance, and script adherence.
- LaunchAgentic AI Adoption FrameworkOmilia’s framework allows for a risk-free integration of Agentic AI into contact centers and decouples planning from execution within dialog flows.
- PartnerAtento & Omilia Strategic PartnershipAtento and Omilia established a strategic partnership to lead the next wave of Conversational AI innovation.
- PartnerOmilia and SpinSci TechnologiesOmilia and SpinSci Technologies joined forces on AI-powered, EHR-integrated self-service.
Skills they ask for
Most frequent across open postings.
Most requested skills
- Conversational AI
- Python
- NLU
- Salesforce CRM
- ASR
- Enterprise sales
- APIs
- LLMs
- JavaScript
- SIP
- Integrations
- Negotiation
Tech stack
- CMS
- WordPress
- HubSpot CMS
- Analytics
- Google Analytics 4
- Google Tag Manager
- Libraries
- jQuery
- Lodash
- GSAP
- Security
- Complianz
- Marketing
- HubSpot
Company facts
- Headquarters
- Larnaca, CY
- Founded
- 2002
- Industry
- Software Development
- Sector (NAICS)
- Information
- Peer
- Website
- omilia.com
- Social
- LinkedIn · X · YouTube · Crunchbase
Roles by location
Where Omilia is hiring. Pick a city to see its roles.
Similar companies
Companies in the same industry as Omilia that are hiring now.
Questions about Omilia
- Is Omilia hiring?
- Yes. As of November 4, 2026, Omilia has 158 open roles on Metaintro. 99 were posted in the last 30 days. The most are in Sales (42), Developer (30), and Artificial Intelligence/Machine Learning (15).
- Where is Omilia hiring?
- Omilia is hiring in Greece, Spain, Portugal, Germany, United Kingdom, and United States, with the most open roles in Greece.
- Does Omilia offer remote or hybrid work?
- 1% of open roles are hybrid and 99% are remote.
- Who are Omilia's customers?
- Omilia names 15 customers, including vodafone, aon, allstate, nissan, and purolator.
- What skills does Omilia look for?
- Its open roles most often ask for Conversational AI, Python, NLU, Salesforce CRM, and ASR.