Ordergroove

““We use Ordergroove’s Attentive integration to keep our active subscribers engaged,” Monica said. “But perhaps more importantly, we use it to promote the benefits of our subscriber experience among disengaged customers and those who haven’t purchased via subscriptions yet — this fits perfectly into our overall promotional strategy because we’re always trying to grow our subscriber base.””

““Because of our specific industry and the gourmet specialty items we offer, it wasn’t easy to get customers to shop with us consistently or outside of certain holidays,” said Monica. “Highlighting the benefits of our subscriber experience throughout the shopping journey has helped us engage with that type of customer on a more regular basis and ensure they’re aware of all we have to offer.””

““We started putting upsell offers on the subscription management dashboard to make it as easy as possible for subscribers to add onto their order and reach our free shipping threshold,” said Monica. “We want to keep our subscribers satisfied first and foremost, and the upsell feature gives them flexibility — while preventing churn, and allowing us to focus on our profit margin.””

““We were looking for a solution that didn’t require upfront creative or development work,” Monica said. “Ordergroove’s Recovery Optimizer was perfect because we were able to turn it on in just one click, and it generated results almost immediately.””

““We started offering subscriptions in 2022, but we had wanted to do so for nearly a decade,” said Monica Gorycki, eCommerce Platform Manager at Stonewall Kitchen. “It took us this long because we wanted to find the right partner for our customer-first vision for the online experience, and we found that in Ordergroove.””

“We needed a subscription solution that would let us achieve our ideal subscription vision — not stand in the way of it — and we found that in Ordergroove’s technology and strategic partnership.”

“Ordergroove gave us the ability to innovate on our subscriber experience holistically and really embed it across our entire ecosystem from the website to the app,” said Mike. “Now our growth has improved so much that we’re seeing a direct correlation between our total number of Litter-Robot sales and our total number of new subscriptions.”

“Between the free shipping, enrollment incentives, and easy subscription management we were able to offer with Ordergroove, we knew our upgraded subscriber experience was going to be appealing to customers.”

“The tech capabilities and strategic expertise we saw during that evaluation period made it clear that Ordergroove was hands down the only partner for the vision and needs that we had.”

““I would definitely recommend anyone on a homegrown solution to migrate to Ordergroove,” said Lauren. “Not only does it enable you to scale much quicker when you’re looking at growing that recurring revenue for the business, but also the functionality that it gives you out-of-the-box is much greater than what you can achieve from a homegrown solution.””

“After a year of working with Ordergroove, Peters is convinced that “subscriptions drive the top metrics that matter to a business.””

““Given how high customer acquisition costs are,” she said, “15% off is a small investment to grow more high-value customers.””

““Thanks to Ordergroove, we’ve drastically reduced the number of support calls from subscribers,””

““We were really shocked to see that the majority of our customers weren’t just purchasing the one-month subscription. They were purchasing two- or three-month subscriptions because of the better value,””

““Emails have been a big way for us to push the idea of subscriptions.””

““Our subscription reminder email drives a lot of revenue for us, which surprised me,””

““We want our customers to get the best deal. So, showcasing the subscription and the discount clearly is a win for the customer and a win for us,””

““Constant suggestions from Ordergroove on new and different ways to impact the business has been one of the biggest benefits we’ve seen,””

““OLLY spoke really highly of Ordergroove, in terms of both the capabilities and the hands-on service,””

““The biggest thing for us is that we are seeing our direct-to-consumer business continue to migrate further and further to subscription,” Elan said. “Now over 50% of our online revenue comes via subscription.””

““ We don’t have a huge web development presence in our company so having a partner that really integrates closely with our main hosting platform was huge for us because it cut down the amount of challenges when we were trying to run promotions or sales or really anything on the site.””

““The pandemic really fast-forwarded what our subscription services can offer and what it is,” Elan said. “A big part of our migration to working with Ordergroove… was being able to meet our customers where they were at. And giving them the customization and the flexibility that [Ordergroove] offers was huge for us.””

“For years, we’ve been educating our audience to understand the importance of filtration and the need to change filters regularly. COVID-19 has made the need for filtration common knowledge. People are taking filtration seriously and looking for a brand that specializes in high-quality products — leading to a lot of business growth for us — and Ordergroove has been an incredible partner to help us turn interested consumers into repeat customers.”

““It’s much easier for our customers to navigate Ordergroove,” Chrissie said.”

““Furtuna Skin is a customer-first brand, so when tickets come through, they are our number one priority. Regardless of what we are working on, we come to a full stop and address the customer’s needs.””