OSF Digital

“We are evolving to be a consumer-centric, digital-first retailer of the future. To get there, we needed to ensure that we were able to offer an enhanced consumer and brand experience in the digital space. That’s why we engaged OSF for help with our complete digital transformation. Thanks to OSF’s multi-cloud integrations, we are gaining a 360° view of the consumer across commerce, service and marketing. We’re also putting our customers first, engaging with them in more personalized communications and delivering a more sophisticated cross-channel and customer-driven service experience.”

“This implementation enables us to stay at the forefront of omnichannel retail for years to come. Having a solid, reliable partner like OSF Digital ensures that we can provide our shoppers exceptional experiences regardless of how they choose to shop with us.”

“At Gatwick Airport, we put customer experience at the center of everything we do. That’s why we needed to propel our technological ecosystem and ensure we’re able to deliver the highest level of digital commerce experience. With the help of OSF Digital, we’re providing a seamless self-service experience and driving our customer loyalty. Our service team also has become more productive. With complete customer profiles in a single place, the service team can resolve cases faster and more efficiently.”

“We needed daily support for our global-scale digital development and transformation journey. Working with OSF means we have a solid partner to implement our vision. With the multicloud deployments, we will progressively gain a 360° customer view online and offline, and, by the end of 2024, will offer our customers compelling and engaging omnichannel experiences. OSF support—with a full range of managed services—is always there, so we can focus on creating new business.”

“OSF Digital led us in building a modern, scalable platform, bringing our customers a better shopping experience, regardless of the channel. OSF’s flexibility and agile approach with Salesforce’s feature-rich solutions bring us closer to our goals in our digital transformation journey. We can now focus on brand loyalty, boosting conversions, and delivering innovative customer experiences for Fraser Hart and Fields.”

“We are pleased with the comprehensive multi-cloud program delivered by OSF Digital. Their expertise and dedication have helped to improve our business processes, enabling us to streamline operations, enhance customer service and satisfaction, and drive sales growth. The seamless integration of Salesforce Sales, Service, Marketing, and Data Clouds, and the implementation of MuleSoft has provided us with a unified platform and a 360-degree view of our customers. OSF Digital's commitment to delivering exceptional results has made them a valuable partner in our digital transformation journey.”

““From my experience in other purchasing processes, I found the site very presentable, and I didn’t notice anything that could be improved. Very good.“”

““Shopping on the Algar Telecom website was an incredible experience. I was able to find what I was looking for quickly and easily.“”

“As a growing company, we needed better operational agility and less manual customer relationship management (CRM). Teaming up with OSF Digital gave us the depth of expertise and project steering to support our transition to Salesforce Manufacturing Cloud. With out-of-the-tool components and advanced tools, we now have greater visibility into the business, with analytics and reporting tools that will speed up our sales process and drive future growth.”

“OSF Digital helped us gain a comprehensive customer view that allowed our reps to become more efficient and empowered them to provide enjoyable and relevant experiences to our valued customers.”

“We continuously aim to keep our community of customers and beer aficionados engaged. Relying on a robust and integrated Salesforce system gives us the foundation to expand. OSF Digital built a strong partnership with Mahou San Miguel over the last eight years. They have consistently proven to be a reliable and innovative partner, offering expertise and connected commerce solutions, positioning us for enhanced retention and loyalty.”