Ourisman Toyota of Richmond

“Went in for a recall matter but technician found another issue that to correct would take longer. Throughout Justin kept me up to date and called the service vehicle to take me to 2 stops that I needed to make. I have never had bad service at Ourisman Toyota.”

“I recently bought a new vehicle from Toyota, the sales rep Biju that assisted me was exelent and exceeding all of my expectations with the great service that I received”

“We had an extremely pleasant experience purchasing our car from Clyde White with Ourisman Toyota. Clyde was very knowledgeable and a delight to work with from ordering our car through delivery and pickup. He put us at ease and kept us informed through the whole process. I would highly recommend working with him!”

“Jeana Gordon is the BEST Service Manager, and the Technician Mike was so helpful too.”

“Kept me informed about my car. Nice lounge with computers. Great service Staff explained everything so you could understand,”

“Cody service advisor was excellent the ourisman dealership service department is an overall 5 stars service never have any problems with scheduling or workmanship of technicians very satisfied”

“I bought a car from this man; he was incredibly helpful, truly knowledgeable about his work, fast, and just an amazing person.”

“Took forever to get car back but at least I was being informed why by JJ. He took the time to update me, saying they were seriously short of help that day and it might not be ready till Tuesday. I was delighted when he called me around 7 pm Monday to say my car was ready.”

“Great car at a great rate!!”

“I had a great experience purchasing my Tundra. Murat was fantastic throughout the entire process. He made everything simple and stress-free, was very knowledgeable about the car and the purchase process, and really guided me in finding the right vehicle for my needs. He was professional, helpful, and easy to work with. Highly recommend Murat—he’s the best!”

“I received courteous and professional help from the parts department, along with a good price, for an overall positive experience. Thanks especially to Ronald in Parts.”

“Ourisman is great and Ethan was fantastic. I thought I wanted a RAV-4 plug-in hybrid, but after looking at a number of different options (including different brands) I ended up with a Crown Limited. I am very happy with it! Ethan explained everything and we talked about pluses and minuses of different choices. Once I decided on a model, the dealership looked for cars that might suit me, then arranged to get it for me. I can’t say enough about this dealership and their customer first attitude.”

“Sticker done on time thank you. That’s it! Nothing further to report at this time.”

“I LOVE my new truck! Thank you so much Drew!!!”

“Daniel was prepared, knowledgeable, and ready to assist with all requests we made.”

“Amazing service, found the best deal and time to get a new car and they offered the best trade in rate for my used car! 10/10 would recommend Shaheer to help!”

“Tylerc Crosier was the best! He was not pushy and his communication and knowledge was appreciated. The other staff I met were also very friendly. I love my new Venza & recommend Ourisman Toyota of Ricmond”

“They got me the car i wanted, Mike was great. I love my car and all the people that helped me get there.”

“My experience could not have been any better. Kwame Dehaney was very pleasant, knowledgeable, and patient. He answered all my questions, and everyone had the customer's needs their priority. The entire process of purchasing a vehicle was actually pleasant, and did not take as long as my previous purchases with other dealerships. Smiley Face.”

“Thanks to john Great service! Very friendly, honest, and helpful. Thank you for making my car purchase such a great experience I definitely couldn’t have done without you and your advice and all your help thanks again”

“I cant speak for the dealership or service, but I buy parts from their website all the time. Always on sale. One of my orders had a missing part. I emailed them dreading the typical slow process of customer service. I kid you not, a member responded to me and had the issue resolved in less than 5 minutes from me reaching out. Amazing, will continue to buy from them.”

“My husband and I had a very pleasant experience at Ourisman Toyota. Luke (salesman) was very knowledgeable and helpful, as well as patient when he explained all the electronics in our new vehicle. Nicole (finance department) was a delight and worked with us to get the best deal. Both Luke and Nicole were wonderful to work with, very friendly and professional. We take our Toyotas regularly for service to Ourisman, but this was our first time purchasing a vehicle there. We highly recommend Ourisman Toyota.”

“Kwame was fantastic to work with. He was extremely professional, and we did not feel pressured at all. The entire staff was polite, efficient, and a pleasure to work with. We have personally purchased several new and used cars from Ourisman Toyota of Richmond, and have recommended them to family and friends.”

“Luke was our associate. Cool guy. We'll make a choice and return tomorrow!”

“The team at Ourisman Toyota is amazing! After their hard work and diligence, I was able to get my dream car. Shaheer, Drew, Jason, and Brittany, I can’t thank you enough!!”