Podium

““It’s obvious that people are going online to find out if businesses have good reviews before coming to them.””

““That experience reinforced the value Podium brings to our business,” related Humphrey.”

“You deliver what was promised. And the customer support has been super fast and really easy. They get stuff resolved really quickly. Plus, Podium is a service that actually works and it’s been great for our business.”

“I want to get the right space for them. So however they want to talk to me, they can. If they want to call me, email me, chat me, text me, whatever they wanna do, I’ll talk to them any way they want to. I don’t want to miss out on a tenant because we don’t have texting or a webchat service and that’s how they prefer to do talk.”

“I thought Webchat was going to be current customers chatting in with us. It’s actually a lot of new leads and new customer tenants.”

“We don’t argue semantics on the internet. I’d rather get somebody on the phone and see if we can resolve it that way.”

“Podium is tied into our site link API. So after somebody rents a unit, about anywhere between 10 and 20 minutes later, they get a Podium review invite texted to them.”

“It’s my customer and it’s my business. It shouldn’t be owned by some third party company.”

“Getting reviews was super difficult. We tried various things. We tried setting up a laptop in the office. We also tried asking for a review once someone made a payment or rented a unit. And we tried sending email blasts of review invites. None of it really worked.”

“Even though people were having good experiences, they weren’t willing to share it because [leaving a review] was such a pain. And by the time they got home, they wouldn’t log in to their computer and then write us a review because it’s out of sight, out of mind.”

““When customers are happy, the dealer is happy, and when the dealer is happy, the manufacturer is happy.””

““Getting Podium through Trane’s elite program has been a huge benefit,” said Gary Nordin, Head of Information Systems at Renaud Electric Heating and Cooling. “We have seen the value immediately. We are glad that Trane sees the value too and made the move to a better process in collecting reviews and growing our business.””

“Ever since we automated our review invitations it has really been a game-changer for our online reputation,” concluded Kellso. “Now I don’t even worry about it anymore.”

“If you look at our Google rating, it’s nearly five stars across the board and that has certainly helped us a lot,” stated Kellso. “We’ve started to invest more in Google advertising and having that tied into our reviews has really helped improve our response rates.”

“Having the ability to send review invites almost immediately after delivery to all of our customers has been a big win for us,” said Kellso. “We really like that it creates a closed loop system for collecting feedback.”

““In a time of need, we now come up as a point of reference they may be looking for, along with a trustworthy and reliable source based on authentic reviews by real patients,””

““We’ve learned that patients are more likely to respond via text message versus an email or phone call as it is instantaneous and can be done on their time with little to no disruption,””

““The ratings skyrocketed. We started off at a 2.5 star rating, and now are operating on average at a 4.5 star rating across all of our locations.””

““Reviews started to pour in, and where we had little to no reviews we now have hundreds and thousands,””

“It’s a platform where we’re able to communicate with our customers without having to go to multiple platforms. We used to have Zendesk, and we had our call center guys going from Zendesk to Facebook Messenger to the reviews. Now that it’s just all on one system, it makes it a lot easier to manage and make sure that nothing gets forgotten.”

“For us to not only exceed our initial goal of 100 reviews by four times that amount, but to also have a 4.7 average star rating—from an ROI standpoint, you can definitely see why Podium is a positive.”

“Our executive team sees the results we’re getting from Podium and they’re really happy. A quick Google search shows that we can highlight how well our employees are doing and how we provide a great experience for our customers,”

“It’s feedback that we weren’t getting before Podium. Now we’re getting additional insights and actual feedback from reviews.”

“Reviews have really helped us to look at what areas need to be improved and what we need to fix,”

“We’ve seen a lot of success and growth on the loan portfolio side of the business,”