PolyAI

““The PolyAI voice assistant is now a part of how we speak to our customers on a day-to-day basis. Our customers love it because it means that they can save time and effort. They don’t have to wait on the phone to get through to an agent.””

““It’s the best and most seamless tech implementation I’ve ever experienced.””

““This is next-level conversational AI, and it’s far and away better than anything else I’ve heard in the market.””

““Locations can go live with a branded, pre-trained voice assistant extremely quickly which, for our restaurants, means less time working on technology and more time delivering the perfect night out for our guests.””

““We felt like we were losing revenue opportunities due to missed booking calls and needed a solution. PolyAI is a recommended vendor of OpenTable and, thanks to the quality of their technology and dedication of their team, they validated our assumption and worked to find a solution that would help.””

“It’s a great experience. It doesn’t have a bad day, it shows up to work every day, 24/7. I wish I could hire more agents that were that nice!”

“The PolyAI team are fantastic partners. They’re dependable and ready to support our patients around the clock.”

“The PolyAI agent scales to meet our peak call volumes, relieving our overburdened staff and ensuring all calls are triaged efficiently for empathetic patient care.”

“We need a solution that would enable us to grow and expand the scope of our care without sacrificing service.”

“With PolyAI, we’re giving guests a better experience while removing pressure from our teams. And crucially, we’re not missing bookings and potential revenue anymore.”

“We were initially skeptical about handing over guest conversations to AI, but “Joe” (our AI agent) quickly proved himself a valuable member of the team with his warmth, efficiency and quality service.”

“This has been transformative in terms of ensuring our clients get high quality, impartial, free and confidential advice that the CAB network is justifiably proud of from local advisors within their communities”

“It’s a great opportunity to provide the best service for our clients and allow us to put our resources where they’re most needed — in the conversations we have with clients to provide them with the highest quality advice!”

“The restaurant staff love it. They’re able to focus on the guests in front of them instead of worrying about phones that are constantly ringing. It makes their jobs easier, and it’s a better experience for our customers.”

“The initial build and deployment of the voice assistant was seamless - all we needed to do was provide the information and a few API keys. The rollout to other locations and brands has been really easy too, it’s like a well-oiled machine now.”

““The PolyAI voice assistant has allowed us to take a lot of people, develop them into more specialist roles, and replace the CIC function with AI,””

“PolyAI has been a fantastic partner on our journey. The fact that we can handle a million calls a month, reliably, with a great experience for our members is a real key differentiator for us, and it allows us to continue to grow.”

“A member called in and said, 'Sorry to bother you. I usually talk to Steven, but he didn't have my phone number, so I wanted to give it to you so I can talk to Steven next time.’ That's a member who prefers the dialog agent, that tells you everything.”

“If you want a 99% on-time fulfillment rate, a 4.8-star member rating, and 97% on-time performance, you need AI automation. It's the only way you maintain member experience and costs.”

“It's very challenging to scale humans in a call center with a 40% a year growth rate. That's a lot of new CSRs to hire, with associated training costs and quality requirements. That's why we had to look for a new way.”

“I would absolutely recommend PolyAI to other restaurants; it's been a game-changer for us. Every call is getting answered, and we've seen the benefits in terms of conversion and revenue. As AI becomes more commonplace, it's a solution that works for both the business and the customer.”

“Taking away the mundane tasks and leaving me with the in-restaurant experience, talking to guests, learning their stories, that's the most amazing part of this job. PolyAI really does help me have more of that.”

“The quality of the voice agent was miles above any other solutions we looked at in the market in terms of how it was sounding on the phone.”

“We weren't sure if people were calling to make reservations, if people were calling for private dining, or if it was just for general FAQs. We were really blind to what that 20% was.”

““Our AI agent has enabled me to reduce hiring this year by over 100 people, and has truly helped us to provide consistency for our customers.””