Qover

“‘We needed a partner that could offer an all-in-one package to our customers, and with whom we could easily integrate everything into our website.’”

“‘We want to unburden customers. Insurance is an important add-on that can help reassure customers when buying an expensive bike. It could be that extra nudge when deciding to buy it!’”

“We were very impressed with Qover’s attentiveness, attention to detail and how responsive the team was to our customers’ needs.”

“Along with customer-centric approaches, fast time-to-market and agile methodology in both companies, we see this partnership as a strategic milestone both in Rewire’s path to providing its customers with a holistic migration package and in promoting financial inclusion.”

“‘This is why building strong foundational relationships, like with Qover’, she added, ‘has been key in evolving together.’”

“‘Given the technical complexity of a digital insurance product and the extensive due diligence processes of global insurers, Qover’s time-to-market was remarkable,’”

“‘Qover was the only platform that could help us roll out a 100% digital insurance product and monetise our brand this quickly.’”

“Our members have noticed the difference since we partnered with Qover. Insurance is no longer just an add-on – it’s a seamless, valuable perk that fits effortlessly into our members' travel experience - and we look forward to seeing how Qover's offering develops.”

“Our team often gets questions about travel insurance, but we’re not regulated to provide advice. We had an opportunity to pilot Qover's internal AI chatbot, and we were able to pick out and share specific T&C clauses related to the customer’s query without delay – giving members peace of mind while streamlining our support process. We’re looking forward to seeing how it develops to provide more specific Qover-approved advice, and eventually have it permanently embedded in our member support toolkit.”

“We kept hearing the same feedback: our insurance coverage was great, but making a claim was too complicated. We wanted a partner who could match the premium experience our members expect from Yonder.”

“‘The added value of Qover in our sales cycle is that the customer doesn’t have to think about anything besides riding the bicycle we deliver to them. Qover will support them throughout the entire product life cycle.’”

“‘A seamless checkout experience is crucial. With Qover, adding insurance is as easy as adding any gear product to the bike.’”

“Everything was clear, easy and as expected under the terms of the policy (through the Ultra Plan on Revolut), no unnecessary delaying tactics etc. Honestly very grateful for the service provided! Would 100% recommend.”

“It's not reasonable to base feedback on a claim as, that's down to policy details etc. What I like to do, is consider what the claims processor is like to deal with. Romane (in my case), was very prompt at getting back to me, helpful with documentation etc and had my decision processed in a matter of days. I've had other experiences elsewhere, where handlers were slow, rude and pedantic. Qover.com is a great example of how things should be done and reaffirms my loyalty towards Revolut, who engage with Qover.com for travel ins.”

“I had to make a claim recently through my Revolut Metal insurance, which is managed by Qover, and I was genuinely impressed with the experience. The entire process was fast, smooth, and completely stress-free. Submitting the required documents was straightforward, and I received timely updates throughout. The claim was approved quickly, and the payout followed without any hassle. It’s reassuring to know that Revolut and Qover provide such dependable coverage when you really need it. Big thanks to the Qover team for their professionalism and efficiency!”

“Straightforward claim experience (via Revolut), handled by competent people. No complaints!”

“I use purchase protection offered by Qover as part of my Revolut account subscription. So far I’ve made one claim regarding my damaged AirPods. The claim process was straightforward and I received the full amount claimed within a few days. Also very happy with the quick and reliable customer service by telephone.”

“I had a great experience submitting claims through Qover. Their AI-powered system efficiently extracted data from my claims, saving significant time on form entry. The communication throughout the process was timely and straightforward.”

“this was the first ever time I claimed something for, provided via my Revolut Ultra membership. To tell truth, I was not expecting such a smooth and quick process. Hats off to both Revolut and mostly to Qover!”

“It was easy to submit my claim through Revolut, the support and communication via email was great and my claim was processed quickly.”

“Superb experience, from monitoring and support for submitting the reimbursement request, to the quick, instantaneous response from the insurance company. It is impossible to negatively evaluate the services as a whole. Once again REVOLUT and its partners, in this case QOVER, demonstrated why they are the best in the world. It’s worth all the investment.”

“It was a pleasure working with Qover. We love technology and bikes, but we have no insurance experience. It’s a complex matter, especially if you want to scale the product in different countries. Qover helped us define the best product and bring it to our customers.”

““ Worth every cent you pay for monthly ultra membership under Revolut. Your wallet will be insured in every payment."”

““ Extremely great and high speed support and conclusion on my request of refund. I'm so satisfied - I have to underscore! REVOLUT ULTRA card holder👍"”

“'I would estimate that this relationship has cut our insurance build from more than three months to just six weeks…and contributes directly to the revenue growth from the subscriptions.'”