Queue-it ApS

“Instead of blocking access, Queue-it enables visitors to queue fairly. That allows us to protect the system while preserving both fairness and ticket sales opportunities.”

““The business value of Queue-it really comes from how much it improves the user experience. It lets you deliver on your promise to customers and that builds trust. And when customers trust your brand, that’s when they get really excited and involved with it. Ultimately, lifetime value grows from that.””

““Black Friday is always a good month for us. But the year-over-year improvement we saw by offering early access with invite-only was phenomenal. Conversion rates and open rates jumped massively.””

““Queue-it is super easy-to-use system that delivers really effective results. The marketing team found it very useful and straightforward. You don’t need to be a developer, you don’t need to be a designer. Anyone can use the tool and create a great customer experience with minimum effort.””

“Even if we didn’t need Queue-it, I’d still recommend it, just for the improved customer experience it enables and the level of proactive support and expertise from the team.”

“Our launch with Queue-it exceeded expectations in every way”

“For us, using Queue-it isn’t a matter of selling more or less—it's about staying online for customers and having more safety and control.”

“It’s easy to understand when we nailed it or when we faced troubles just by looking at people in the company’s faces. And this event went really smooth. From customer service to the fraud team to the technical team, 100% of us were happy. This is how I like to assess the success of an event. And just by looking around and talking to people, it was obviously a huge success.”

“When you’re in a bull pen, you need something to manage and control the bull. It’s unpredictable and can come rushing at you at any time. Queue-it lets us control the bull that is sudden traffic peaks. It’s not just about selling a lot of tickets—it’s about having more control and safety in what we do.”

“Rather than having that line keep climbing and crashing down, Queue-it let us put it firmly in the middle, so we could sell smoothly and reliably. We’re able to sell much more tickets this way than when we’re dealing with huge spikes and falls.”

““Queue-it allows us to investigate traffic to work out where demand is coming from and whether it’s genuine. And if it isn’t, we can isolate it and put it in what I call IP jail. From a security perspective that’s crucial. It gives us the visibility and flexibility to act fast.””

““The waiting room is quite a nice customer experience, because people know what’s happening and what to expect next. It also gives us an opportunity to talk to and prepare the customer.”

““Queue-it really gives us and the business the confidence we need. When the CEO asks ‘are you ready for a surge in demand?’ We can confidently answer yes,””

““Passports is one of the biggest digital services in the U.K. and we don’t collapse under pressure,””

““Paying for super scaled up infrastructure is pointless when we don't need it most of the time. Queue-it offered that extra level of security and the ability to control the traffic spikes. It’s a very cost-effective way of managing demand."”

““We’ve seen a clear improvement in the quality of our traffic—reducing bot traffic and cutting down repeat purchases. With Queue-it, it feels like we're actually putting tickets in the hands of genuine fans, not scalpers and bots,””

““It was our first time implementing a solution like this, and the Queue-it team provided excellent support. We were impressed by their confidence in the system, which gave us the assurance we needed to move forward.””

““With Queue-it, we increased the number of sales processed per hour by nearly 20x year-over-year. The control over traffic made a huge difference to our sales and customer experience.””

“The Queue-it support team has been awesome and super helpful ... Also, the documentation and white papers do a great job of explaining exactly how everything works. The product is very easy to integrate. Great documentation and great support...Now, there's confidence that our system is going to be reliable and provide a good experience for our customers.”

“These upcoming events are not as stressful for us, for our developer, operation, and support teams. We know that no matter what the situation is, or how popular the event is, or how much traffic we're expecting, our service is going to remain steady and stable.”

“The team at Queue-it was extremely accommodating and very helpful in getting us set up in their system on short notice and took an active interest in our success. I’d readily recommend Queue-it to anyone worried about overwhelming traffic during an event or promotion.”

“We came across Queue-it in our preparations for appearing on Shark Tank and felt that it would be a good safety net in the event that our website was incapable of handling the traffic we experienced.”

“Just the ability to communicate with people waiting is a big benefit … Another benefit is not having to constantly sit and wait and look at the screen. You put your email address in and Queue-it emails patrons back when it’s their time in the waiting room, and have them just click right into the event.”

“Just getting more control is better … Queue-it is constantly running in the background. We’ve got a threshold set on the website, so if many people hit the website then the waiting room automatically kicks in.”

“The website just went to a crawl. People couldn’t get on, they couldn’t check out … Dan and Phil clued us into some issues where shows might hit that we don’t expect … It just really became apparent that we needed something.”