Ravelin Technology

“Using the Connect Graph Network to identify connections between refund abusers and other fraudsters has been fantastic. It's probably the best fraud tool I’ve seen that shows the connections in such a visual way . I’ve used other fraud tools and you really have to dig for the information. But with Ravelin, it shows so clearly, and so cleanly. It’s been really useful,”

“Ravelin actually started the SQL journey for our team. Until last year, none of us had any experience with SQL. It’s great for a team of analysts to be able to pull and query the data ourselves. It’s awesome that Ravelin supported us on this journey of self-learning,”

“given the team a huge amount of ability to move into different areas, despite actually having a reduction in headcount. For me that’s customer fraud, particularly around refund abuse,”

“third-party fraud prevention has been mitigated thanks to the collaborative efforts of Ravelin and River Island, which means we can turn our attention elsewhere.”

“This built trust on both sides as, for us, we want Ravelin to enjoy working with us as much as we enjoy working with them.”

“Our Islanders and the Ravelinos worked in harmony. We met every week and, once the pandemic allowed it, we would frequently meet in person for workshops and to discuss the longer-term strategy.”

“The impact of running a seven days-per-week, 16-hours-per-day fraud prevention operation was significant for a small team. Coverage was a constant stretch and it impacted morale and motivation . At a time when I could see that the industry was getting smarter with resource deployment, it felt like the team was in danger of getting bogged down.”

“But we rarely have to speak to Ravelin because everything is working exactly how we want it to: strong performance, no technical problems, no downtime. It’s great!””

““We’ve had timely, accurate responses throughout, and always felt we had the support and the guidance that we needed.”

““My experience of Ravelin’s 3DS product has been faultless .”

““3DS was the last piece of the puzzle in our offering, so the quick integration enabled us to go-to-market quickly and launch as a business.””

““Our CTO, Conrad, was very impressed with the technology behind Ravelin. The API is clean and very slick, which is reflected in the code,””

““you’re seen in the market as one of the more tech-forward providers out there”.”

““In this dark world of fraud it’s really important to have friends, and Ravelin has been a great friend to us in this journey. Ravelin have enabled us to grow our revenues whilst protecting them as well.””

““What we really love about it is the machine learning techniques - it gives us insights on fraud rings and fraud trends so we can scale up in a much more smarter and effective way.””

““Having a very responsive team at Ravelin keeping us up to date with how to tackle fraud is a really important partnership.”

““We’ve managed to increase the size of our fraud team who can actually use the service much more quickly and effectively. We’ve been able to take on new payment technologies because the machine learning techniques that the platform has gives us much more confidence and advance warning in taking those new technologies on.”

““Since we deployed Ravelin the biggest benefits have been that our fraud was cut in half within the first couple of months,””

““In this dark world of fraud it’s really important to have friends, and Ravelin have been a great friend to us in this journey””

““Two years ago, if an analyst in my team was out sick, or left the company, I’d be dreading how to manage their workload. Now we have technology to lean on if operational capacity shifts.“”

““What do I love most about working with Ravelin? It’s the service. I have the best account manager I could hope to work with,” explains Ege.”

“In some markets, especially our riskier markets, 3DS performance was not what we expected and resulted in lower conversion rates. So, we wanted to explore whether there were better options out there for us so we could continue offering a great payment experience for our customers. Ravelin was that answer,”

“We’re only at the start of our story with Ravelin but the initial impact has been very encouraging. As we develop a more thorough understanding of the technology and Ravelin of or business we look forward to working on our growth story together.”

“Ravelin’s Investigations team was able to provide insight and analysis on what was happening in our customer database. We were immediately able to investigate Ravelin Connect to see suspicious connections in our data. We were honestly and pleasantly surprised to get so much value so quickly”

“We were impressed to say the least with the technical capabilities of the Ravelin team but also their ability to quickly understand our risk profile. For instance we got immediate value from the initial Machine Learning models that they deployed. In the background they were building a model specifically for us based on our data and we were able to get even better performance when we switched after a few weeks to that.”