recharge

“We didn’t wait until we had a churn problem to solve it. We built for retention early to earn our customers’ loyalty.”

“This project was about getting back to the work we’re great at. We’re not trying to be a technology company. We want to be the best possible partner to our customers.”

“When we came up with an idea, we had to know it was going to work. We wanted to move to a platform where we could easily test all of the ideas we had, so even if it didn’t deliver results, we could learn more, deliver more value to our customers through iteration.”

“I don’t know how we could have scaled subscriptions the way we did if it weren’t for Recharge. Not only do they have the infrastructure to manage it all, but they’ve been there for us every step of the way.”

“We want to make each experience unique. We’re able to share more about our brand and connect with customers in new ways.”

“We think of our brand as one of the easiest ways to do good, and the ease part of subscriptions is a huge enabler for that intention.”

“Our tech stack really needed streamlining. We had a standalone passive churn and dunning solution, and it was all a bit much to manage. Switching to Retain let us have everything in one place. And it’s not just easier to manage—we actually recover more failed payments now with Retain, and it costs less.”

“Retain has been an absolute godsend. I genuinely think having all of our tech and retention tools in one place is helping us keep customers longer because the front and back ends work together and our customers are able to use everything so easily. And it’s helped us make our customer offerings more bespoke and tailored to our customers, which has helped massively.”

“The updates to Recharge with the launch of Affinity, along with features like Cancellation Prevention, are game-changing. They empower merchants with baked-in retention tools that help you to grow your business right out of the box.”

“I will say that switching over to Gorgias was hands down the best decision that we made in our tech stack build out, because it provided us the perfect integration to have with another absolutely crucial part of our tech stack, which is Recharge. And so having those two things together was a no brainer for us.”

“At Uqora, we build a tight-knit relationship with our customers because they are dealing with something really personal. Given the different channels we use, our laptops would have 10 different tabs open. It was difficult to get a cohesive view of the customer. But with Gorgias + Recharge, we see all the information in one window and have better visibility into the customer to manage their subscription, saving us a ton of time.”

“After migrating to Shopify Plus, online sales have exceeded expectations, costs significantly lowered, and ROI is clearly in our sights. And a bonus: we got a healthy bump in conversion rates and other KPIs.”

“The revenue we’ve realized through Failed Payment Recovery has far surpassed our expectations, and the tool has worked in concert with all products in the Recharge platform to give us a more complete picture of retention than we’ve ever had. Plus, Failed Payment Recovery is easy to implement and use, which makes our team confident that failed payments are covered and frees us up to focus on other priorities.”

“There were no nice little analytics reports [on our previous subscription platform]. I can [with] Recharge. It says here’s how many subscribers you have,’ and ‘here’s how many cancellations you had.’ And here’s a nice little graph to show you.”

“Customers couldn’t use discount codes in self-service [with our previous subscription platform]. They couldn’t add products to their subscription. They couldn’t remove products from their subscription, so it was very rigid. Very much like you can subscribe, but don’t you dare do anything else. Otherwise, we won’t work.”

“I think the overall improvement has been really good. And I think for a portal perspective, it’s near perfect. And I think it’s now time to look at…How can we leverage the portal to not only manage the subscription but also increase customer lifetime value?”

“With Recharge, we have a best-in-class solution with a predictable spend that reduces the amount of resources spent on building and maintaining custom tech. That frees up our resources and attention to focus on our core oral wellness mission and the things that will take quip to the next level, such as relaunching our app with brush-syncing capabilities to complement our new quip Ultra sonic smart brush launch this past February.”

“The implementations team at Recharge was great to work with. Whenever challenges came up with intricacies with data or the integration with Shopify, they helped us resolve any issues. Despite a very aggressive timeline, we considered our migration and launch an unmitigated success due to our partnership with Recharge.”

“In the ever changing landscape of ecommerce, Recharge has been a beacon of consistency and innovation. Our company has changed and evolved so much over the last 7 years and our partnership with Recharge has helped us stay ahead of the game, evolve with the needs of our customer base, and consistently deliver a world class subscription experience.”

“Recharge has thoughtfully added features that fully empower our customers to create their perfect Keap experience.”

“The benefit of a subscription is it encourages a healthy, long-term relationship on both sides.”

“The way that I would measure success in this migration is no downtime and no technical debt to work on after we migrated. […] A lot of work went into maintenance of the system—something we no longer have to worry about. Products get shipped out on time correctly, with the right amounts. This was a huge stress relief off of our shoulders and we were able to focus on building new features that actually deliver customer value with Recharge.”

“It makes so much sense to use Checkout Upsell. It increased our subscription rate without reducing checkout conversion at all, and it’s built right into Recharge. All you have to do is use it.”

“We want more of our customers to subscribe, and Checkout Upsell took our share of checkouts that include subscriptions from 7% to almost 15%. And it was so easy to set up—we barely did anything to get those results.”

“Migrations are intimidating, but Recharge made it seamless and straightforward. With their guidance, I didn’t even need to pull in our developers. Everything was up and running in a matter of days. And so far, the platform experience has been the same: smooth, reliable, and exactly what we needed to move faster.”