Rectangle Health

“The system just automatically charges them, which is perfect, because I do not have to be on top of it remembering to do it. I have a hundred other things to do.”

“Our card on file policy is on paper. It is very clear from the beginning.”

“If anything happens, here’s this company that will help you and support you instead of having to carry that all on my own. I don’t know if you can put a price tag on that.”

“Our dedicated Customer Success Manager helped us prioritize and focus on what was most important. Then we started working down the list until we could get everything done.”

“We were scared that we weren’t doing things right. It was just way beyond my abilities or time to do many compliance tasks. There were still accounts payable, payroll, HR, and all the other things that had to be handled daily. I didn’t have a lot of time to investigate or get trained.”

“If anything happens when it comes to compliance, I know Rectangle Health will help and support us instead of having to carry that all on our own. I don’t know that you can put a price tag on that.”

““I’ve got patients, I need help fast and that makes a difference.””

““The customer service is great,” she said. “If anything goes wrong, I get someone on the phone right away. No waiting, no being put on hold.””

““But once he saw how simple the reporting was, he felt a lot better.””

““It’s just like swipe, here’s your receipt, and in you go.””

““My front desk could be on the phone while she’s checking in a patient and she doesn’t have to think twice about collecting payment,” Michele said.”

““It never fails,” she said. It’s super easy to understand. Anybody could do it.””

““I asked other orthos what they used, and they all said Bridge™ Payments . I figured if everyone in ortho is using it, it must be the right solution — and it was.””

“Now it takes seconds to post what used to take minutes,” Donna said. “That improvement has been transformative.”

“In dental, the payment process is full of friction,” said Donna Ramadan, VP of Revenue Cycle and Compliance. “Every payer has its own rules, and nothing feels standardized. It often seems like the goalposts keep moving.”

“When we have patients who need refunds, the system makes that process so easy. I go into Practice Management Bridge, bring that patient’s record up from a large date range to see all their transactions. I don’t have to log in and out of different portals to get to that information. The whole process is quick – we issue the refund and then send an email receipt to the patient, and we’re done. That’s so easy and makes my accounting department happy.”

“Yes. A big advantage has been the ability for our team to use this remotely, whether they’re working on their home computer and taking a phone call, entering card numbers from a paper statement – which we still offer due to our patient demographics – or posting directly from websites, all of that is really seamless.”

“First and foremost is the dedicated support. Throughout all the years I’ve been working with Rectangle Health, it has been extremely high on the list of things that I’m pleased with. Also, the fact that the solution interfaces with and patient payments auto-post to [our PMS] NextGen — that does save us some keystrokes.”

“I have a staff of between 40 and 50 people in the billing department, and any one of them can take credit card payments at their own workstation with Practice Management Bridge. Before, it was one person running the credit cards, so it’s a much easier and a much more efficient way to run a billing department.”

“Just take the leap. As scary as it sounds, just do it. You’re going to save a lot of money , help the practice, and your boss will be happy.”

“Putting the patient first improves your operations and your revenue,”

“Switching merchant services is always nerve-racking — this is the money that keeps the practice running,” Isabel says. “Once we made the change, the grass really was greener on the other side.”

“Now, I can simply email the courses to new staff, and within 2-3 weeks, they’re compliant,”

“Our previous training was a half-day course with an outside trainer, costing us time and money,” Angie recalls. “On a typical two-doctor day, we’d lose around 45 patients and still have to pay for the trainer, so the savings in both time and money have been significant.”

“We’ve seen a reduction in outstanding balances because patients can pay when it’s convenient for them,”